Job Description
Antwerpen Chevrolet is seeking a motivated and professional In-House BDC Represenative to support our Service Department. This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention.
This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment.
Key Responsibilities
Make outbound calls to existing customers to schedule service appointments
Answer inbound calls related to service scheduling and follow-ups
Confirm appointments and reduce no-shows
Accurately update customer information and notes in the CRM
Maintain a professional, customer-focused phone presence
Meet daily and weekly call and appointment-setting goals
Preferred Qualifications
Previous experience in a dealership BDC or service department (strongly preferred)
Strong phone communication and customer service skills
Familiarity with CRM and dealership software a plus
Reliable, organized, and self-motivated
Comfortable working in an in-house dealership setting
What We Offer
Competitive hourly pay ($16–$20, based on experience)
Bonus opportunities for strong performance
Flexible part-time scheduling
Supportive team environment at a well-established dealership
Opportunity to work with a respected Chevrolet brand
- Paid sick leave available upon hire
About the Company
Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional customer service and quality vehicles. With a strong presence in the Sykesville, MD community, Antwerpen Chevrolet prides itself on fostering a friendly, professional, and customer-focused environment. Join our team and be part of a company that values integrity, teamwork, and excellence.
```