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Antwerpen Clarksville Autopark is seeking an experienced Service Advisor who has a proven track record and is knowledgeable about Nissan vehicles. This role involves providing exceptional customer service, managing service appointments, and acting as a liaison between customers and the service department to ensure timely and accurate vehicle repairs and maintenance.
Responsibilities
- Greet customers promptly and courteously, providing a positive experience from arrival to service completion.
- Accurately document service requests and vehicle issues.
- Advise customers on necessary repairs and maintenance based on Nissan vehicle specifications and diagnostics.
- Coordinate with service technicians to ensure efficient workflow and timely service completion.
- Provide transparent and clear communication regarding service status, pricing, and warranty coverage.
- Maintain accurate records of service history and customer interactions.
- Support sales and meet department targets by promoting additional services or products when appropriate.
Requirements
- Proven experience as a Service Advisor, preferably with Nissan vehicles or within a dealership environment.
- Strong knowledge of Nissan vehicle systems, maintenance, and repairs.
- Excellent communication and interpersonal skills.
- Ability to handle multiple priorities and manage time effectively.
- Customer-focused attitude with the ability to build trust and rapport.
- Proficiency with dealership management software and basic computer skills.
- High school diploma or equivalent; additional technical training or certifications are a plus.
Benefits
- Competitive salary: $50,000.00 - $100,000.00 per year, paid bi-weekly.
- Comprehensive health benefits package.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on vehicle purchases and services.
- Opportunities for professional development and advancement within the company.
About the Company
Antwerpen Clarksville Autopark is a trusted Nissan dealership located in Clarksville, MD, dedicated to providing outstanding automotive service and customer care. We pride ourselves on our knowledgeable staff, state-of-the-art service center, and commitment to excellence in every aspect of our business.
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