Antwerpen Toyota Service Call Center

Join the Antwerpen Toyota Service Call Center team at Antwerpen Clarksville Autopark as a dedicated customer service representative. In this role, you will be the first point of contact for customers seeking service appointments, providing exceptional support and ensuring a positive experience for all clients. You will manage inbound calls, schedule service appointments, and address customer inquiries with professionalism and efficiency.

Responsibilities

• Answer incoming service calls promptly and courteously.
• Schedule and confirm service appointments for customers.
• Provide accurate information regarding services, pricing, and availability.
• Maintain detailed and organized records of customer interactions.
• Collaborate with service technicians and management to ensure smooth workflow.
• Handle customer concerns and escalate issues when necessary.

Requirements

• High school diploma or equivalent.
• Excellent verbal communication and customer service skills.
• Ability to multi-task and manage time effectively.
• Basic computer skills and familiarity with scheduling software.
• Positive attitude and problem-solving abilities.
• Previous experience in a call center or automotive service environment is a plus.

Benefits

• Competitive compensation of $15.00 - $22.00 per hour, paid bi-weekly.
• Opportunities for career advancement within the company.
• Supportive and team-oriented work environment.
• Employee discounts on vehicle services and parts.
• Comprehensive training and development programs.
• Medical, Dental, Vision, Disability insurance and more
• 401(k) Plan
• Paid sick days available upon hire
• Paid vacation after 1 year

About the Company

Antwerpen Clarksville Autopark is a reputable automotive dealership located in Clarksville, MD, dedicated to providing outstanding service to our customers. Our Antwerpen Toyota Service Call Center plays a key role in maintaining our commitment to excellence by delivering seamless customer support and service scheduling. Join our team and be part of a company that values quality, integrity, and community.

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