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AOA Guest Assistant

Tryfacta, Inc

Dallas, TX

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JOB DETAILS
SKILLS
Airport Security, Buses, Business Support, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Ecosystems, Government, Health Information Technology, Healthcare, ISO (International Organization for Standardization), Onboarding, Operational Support, Operations Processes, Operations Security (OPSEC), Regulations, The Joint Commission (TJC), Workforce Management
LOCATION
Dallas, TX
POSTED
2 days ago
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking an AOA Guest Assistant for our client in Dallas, TX 75261. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: AOA Guest Assistant
Location: Dallas, TX 75261
Duration: 6 Months
Work Schedule:
  • 0600 - 1630
  • 0800 - 1830
  • 1330 - 0000

Responsible for ensuring the safe, efficient, and customer-focused movement of passengers between aircraft, buses, and terminals within a secure airport environment. This role involves managing passenger flow, providing directions, and supporting airport operations during aircraft arrivals and departures. This role is well-suited for individuals with prior exposure to airport operations or secure-area environments, as it makes training more seamless. Candidates from airlines, TSA, or ground service providers typically adapt quickly due to familiarity with airfield procedures and passenger handling.

Responsibilities for this position include, but are not limited to:
  • Assist in controlling the flow of passengers during aircraft offloading and onboarding.
  • Station at the aircraft or terminal areas to guide, direct, and monitor passengers.
  • Count passengers accurately as they board or exit buses and aircraft.
  • Hold or release passenger groups as needed to support safe bus rotations.
  • Direct passengers safely between buses and terminal entrances during inbound and outbound operations.
  • Maintain awareness of safety and security regulations within the secure AOA environment.
  • Provide excellent customer service, ensuring passengers feel supported, informed, and safe.
  • De-escalate passenger concerns professionally and calmly.
  • Collaborate with ground operations, airline staff, and transportation teams.
To be considered for this position, you should have: [ Skills, Education, or Experience]

Required:

  • Strong customer service background.
  • Ability to communicate clearly and manage passenger interactions effectively.
  • Comfort working in a secure, fast-paced environment.
  • Previous airport or airline experience.
  • Experience with ground services providers (e.g., baggage handling crews, ramp agents).
  • Roles involving secure-area operations, such as TSA or equivalent.
  • Experience working on the airfield or in secure airport areas.
  • Candidates with both customer service and airport experience are highly preferred due to the need to handle customer interactions and understand the airport security environment.
Skills & Competencies
  • Excellent people-handling and customer service skills.
  • Strong situational awareness and safety focus.
  • Ability to de-escalate and resolve passenger concerns.
  • Reliability, punctuality, and adherence to operational procedures.
  • Ability to work outdoors and in varying weather conditions.
Work Environment
  • Primarily stationed at aircraft gates, bus loading zones, and terminal entry points.
  • Fast-paced and operationally dynamic secure airport environment.


Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

About the Company

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Tryfacta, Inc

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