AOG Maintenance Coordinator

AOG Maintenance Coordinator Description

The AOG Maintenance Coordinator is responsible for coordinating rapid-response maintenance support under a FAA Part 145 Repair Station certificate. This role serves as the central point of contact for VLA’s Part 135, external customers, mobile field technicians, logistics providers, and internal departments to ensure timely, compliant, and efficient return-to-service during AOG events.

The Coordinator operates in a high-tempo environment where urgency, accuracy, regulatory compliance, and clear communication are critical.

Reports To

The AOG Maintenance Coordinator reports directly to the AOG Manager, as well as the on-duty Shift Supervisor.

Requirements Essential Duties and Responsibilities

Duties include the following:

AOG Mobile Service Units Event Coordination

• Receive, log, and prioritize incoming AOG requests from customers.
• Assess aircraft type, discrepancy, location, tooling requirements, and technician qualifications needed.
• Dispatch appropriately rated and authorized mobile technicians in accordance with FAA Part 145 and company RSQCM procedures.
• Coordinate international deployments, including travel documentation and regulatory considerations.

Communication & Customer Support

• Serve as primary communication link between VLA’s Part 135, external customers, mobile technicians, Quality, and Supply Chain.
• Provide real-time status updates to customers throughout the AOG lifecycle.
• Escalate critical events to leadership as required.
• Maintain professional and calm communication during high-pressure situations.

Logistics & Resource Planning

• Coordinate travel arrangements (commercial flights, rental vehicles, hotels, charter services).
• Arrange shipment of parts, tooling, and ground support equipment.
• Track technician movements and ensure compliance with duty time and fatigue policies.
• Optimize technician utilization across regions and time zones.

Regulatory Compliance

• Ensure dispatched personnel hold appropriate Federal Aviation Administration (FAA) Airframe and Powerplant (A&P) License, company authorizations, and training currency.
• Verify work scope aligns with the Repair Station Manual (RSQCM) and Operations Specifications.
• Maintain accurate records of dispatch actions and event timelines.
• Support audit readiness and documentation requirements.

Documentation & Systems Management

• Enter and update AOG cases within maintenance tracking and dispatch systems.
• Monitor KPIs such as response time, travel time, and return-to-service metrics.
• Generate reports for management review.
• Maintain detailed event logs for quality and billing purposes.

Other Duties

• Maintain a close, productive and beneficial relationship with VLA managers, peers, colleagues, manufacturer’s representatives, customers and other repair facilities.
• Must have effective self-motivation and reliable time and attention management for maintaining fatigue awareness during and between tasks.
• Must perform additional duties as assigned.

Knowledge, Skills, and Experience Required

• A passion for aviation.
• Have 3–5 years of experience in aviation maintenance operations, maintenance control, airline OCC, or Part 145 environment.
• Strong understanding of aircraft maintenance processes and terminology.
• Professional appearance.
• Troubleshooting skills and an ability to problem-solve.
• Critical time management and logistical problem-solving skills.
• Attention to detail with a focus on safety and quality of work.
• High School Diploma or equivalent.
• Must have a valid A&P License.
• Must have a valid Driver’s License.
• Must be able to work as a part of a team in a high-stress, fast-paced environment.
• Must be a self-starter, able to work with little to no guidance.
• Must be a highly motivated, detail-oriented, organized, with the ability to multi-task.
• Must be computer proficient (MS Office, Aviation Maintenance Software (Corridor)).
• Must be able to lift 50 pounds, climb, kneel, squat, and stand for extended periods.
• Must be available to be on-call.
• Must possess excellent communication and interpersonal skills including the ability to read, write and speak English. (Bi-lingual in Spanish is a plus).
• Must be able to provide proof of eligibility to work in the United States.
• Valid Passport is a plus.

Preferred

• Associate or bachelor’s degree preferred.
• Experience dispatching mobile maintenance teams.
• Familiarity with FAA Part 145 regulations.
• Knowledge of commercial aircraft types and ATA chapters.
• Experience coordinating international logistics.

Other

• This position is a DOT Safety Sensitive position, which will require placement in a random drug test pool. 
• This position offers exciting flight training benefits for those interested in pursuing an initial or additional flight ratings through our flight school.