AOG Manager

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You'll Do

We are seeking an experienced and proactive Aviation/AOG Operations Manager to lead our logistics team in ensuring rapid response and effective management of Aircraft on Ground (AOG) situations. This role is critical in supporting operational efficiency, coordinating with internal teams and external partners, and driving strategic logistics initiatives that minimize aircraft downtime. The ideal candidate will bring extensive knowledge of aviation logistics, regulatory compliance, and team leadership, with a strong ability to deliver under pressure and optimize processes.

• Leadership and Team Management:
• Oversee and manage the AOG logistics team, setting clear objectives and performance expectations.
• Provide coaching and professional development opportunities to team members, fostering a culture of continuous improvement and accountability.
• Ensure team readiness and availability to respond to AOG situations 24/7, implementing efficient on-call scheduling.
• AOG Logistics and Response Strategy:
• Develop and execute effective logistics strategies for AOG events, ensuring prompt coordination with suppliers, service providers, and operational teams to minimize aircraft downtime.
• Act as the primary escalation point for complex or critical AOG cases, providing strategic guidance and rapid solutions.
• Analyze and refine AOG response protocols to improve response time, resource allocation, and cost efficiency.
• Supply Chain Management and Vendor Relations:
• Manage end-to-end logistics for AOG parts, including sourcing, transportation, warehousing, and delivery, ensuring timely access to critical components.
• Build and maintain strong relationships with global suppliers and third-party logistics providers (3PLs) to ensure reliability and rapid response capability.
• Oversee inventory levels of high-demand AOG parts, implementing proactive measures to prevent shortages and reduce lead times.
• Compliance and Risk Management:
• Ensure all logistics activities comply with aviation industry regulations, safety standards, customs laws, and hazardous materials guidelines.
• Monitor and manage regulatory documentation and certifications for imported and exported parts to maintain strict compliance.
• Conduct risk assessments and implement mitigation strategies to address potential logistical disruptions.
• Performance Analysis and Reporting:
• Define and track key performance indicators (KPIs) for AOG response times, cost-effectiveness, supplier performance, and team productivity.
• Prepare and present detailed reports to senior management, providing insights on AOG operations and identifying areas for strategic improvement.
• Lead root-cause analysis for recurring issues, driving initiatives to improve overall service levels.
• Process Improvement and Technology Integration:
• Identify, implement, and lead continuous improvement projects to streamline logistics processes, reduce response times, and enhance cost-efficiency.
• Leverage logistics management technology to optimize workflow and data accuracy.
• Stay informed on industry trends and best practices, introducing innovative solutions and advanced tools to improve AOG operations.

What You'll Bring

• Minimum of 5 years of experience in aviation logistics, supply chain management, or AOG operations, with at least 2 years in a managerial role.
• Proven success in leading teams and managing large-scale logistics operations in high-pressure environments.
• Extensive experience working with international suppliers and 3PLs in the aviation sector.
• Strong leadership and people management skills with a focus on team motivation and performance.
• In-depth understanding of aviation industry regulations, compliance requirements, and aircraft maintenance operations.
• Excellent communication, negotiation, and problem-solving skills, with a focus on delivering under pressure.

Ascent's Competitive Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay