Job Description
Description
Service Technician II | Windsor at Cambridge Park - Cambridge, MA
Windsor at Cambridge Park is a mid-rise style community consisting of 398 apartment homes.
For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Compensation: Our company considers a range of factors including education and experience when determining base compensation.Hourly: Starting at $24.02 - $30.03 per hour, depending on years of experience, tenure, and location.
Annual Starting Comp: $49,961 - $62,462.
Schedule: Monday through Friday, 8:30 AM - 5 PM. Cover call for Vox as well.
Key Responsibilities:
- General Maintenance: Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
- Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. The system currently utilized Yardi.
- Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
- Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
- Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
- Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
- Inventory Management: Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.
- Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet
- Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
- Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
Benefits:
- Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
- Quarterly performance bonuses.
- Annual PTO including:
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
- Bi-annual regional sales, service, and performance awards.
- Cellphone stipend of $20/month, annual shoe/accessory allowance, and tuition assistance.
For more information, visit: Benefits!
Your Skills & Experience:
- Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
- Experience:
- Minimum of 2 years of experience in apartment maintenance or a related field.
- Proficient in using hand and power tools.
- Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Experience and ability using smart devices and property management software.
- EPA Type II preferred or ability to become certified within 90 days of start date.
- CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
- Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
Windsor Property Management Company is an Equal Opportunity Employer.
The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".
Numbers & Facts
| Location | Cambridge, Massachusetts |
| Industry | Other/Not Classified |
| Salary | $24.02–$30.03 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2016 |
| Website | https://www.windsorcommunities.com/ |
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Skills
- Carpentryunmatched
- Cellular Telephoneunmatched
- Communication Skillsunmatched
- Compensation Managementunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- E Programming Languageunmatched
- Electricityunmatched
- Emergency Responseunmatched
- Environmental Protection Agency (EPA)unmatched
- Equipment Maintenance/Repairunmatched
- Equipment Replacementunmatched
- Federal Governmentunmatched
- Fire Safetyunmatched
- HVACunmatched
- Hand Toolsunmatched
- High School Diplomaunmatched
- Homeland Securityunmatched
- Interpersonal Skillsunmatched
- Inventory Managementunmatched
- Life Safety Systemsunmatched
- Lift/Move 50 Poundsunmatched
- Maintain Complianceunmatched
- Maintenance - Appliancesunmatched
- Maintenance - Electricalunmatched
- Maintenance - Plumbingunmatched
- Maintenance Servicesunmatched
- On Callunmatched
- Painting (Facilities and Maintenance)unmatched
- Physical Demandsunmatched
- Plumbingunmatched
- Preventative Maintenanceunmatched
- Problem Solving Skillsunmatched
- Property Maintenanceunmatched
- Property Managementunmatched
- Record Keepingunmatched
- Regional Salesunmatched
- Regulatory Complianceunmatched
- Safety Complianceunmatched
- Safety/Work Safetyunmatched
- Smartphonesunmatched
- Social Security Administrationunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Tuition Feesunmatched
About Company
Windsor Property Management Co. has built a solid reputation on over 50 years of providing the best in apartment home living. Come visit our luxury apartment communities and experience what our residents have known for years. At Windsor, you can be assured of more than just a place to live, but also a place to call home.
At Windsor Communities, our commitment to better living extends far beyond the walls of our apartment communities. We believe in making social and environmentally responsible choices that positively affect our global neighbors and communities as well.
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