Apex Arcade Attendant

SUMMARY 

An Arcade Attendant is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. Attendants are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Greet and responds to Guests in a friendly and positive manner with a sense of urgency.
• Conduct redemption inventory and ensure displays are completely full.
• Perform minor repairs on games: Explains operation of games to Guests.
• Notify Game Techs of any machine errors, and return game play credit to guests.
• Actively look for ways to help and interact with guests. 
• Pay attention to detail, focuses on Guests and understands basic game and simulator operations.
• Observe, instruct and monitor Guests for safety and guideline adherence.
• Assist with Guest recovery and notifies manager to ensure positive Guest experiences.
• Constant working knowledge of, product and policies and procedures.
• Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
• Performs Opening, Running and Closing department duties as assigned.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High School Diploma or GED preferred
• The desire and ability to be pleasant, upbeat and sociable throughout the workday. 
• Work varying days, nights, holidays and weekends.
• Prior guest service or hospitality experience is preferred.

PHYSICAL REQUIREMENTS 

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs.
• The ability to communicate quickly and accurately
• The work environment may include bright, dim or flashing lights and loud sounds
• Requires manual dexterity to use and operate all necessary equipment
• Be able to understand, follow and maintain safety standards at all times