API Customer Experience Professional

Kforce Inc.

Minneapolis, MN(remote)

JOB DETAILS
SALARY
$48–$52.84
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Communication Skills, Cross-Functional, Customer Experience, Data Visualization, Detail Oriented, Documentation, Information Design, Java, Legal, MCP - Microsoft Certified Professional, Mail Services, Metrics, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Natural Language Processing (NLP), Organizational Skills, Performance Testing, Presentation/Verbal Skills, Procedure Development, Python Programming/Scripting Language, SWAGGER OAS, ServiceNow, Short Messaging Service (SMS), Splunk, Team Player, Technical Writing, Time Management, Writing Skills
LOCATION
Minneapolis, MN(remote)
POSTED
11 days ago
Kforce has a client in Minneapolis, MN that is seeking an API Customer Experience Professional. Summary: This person must be customer-obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. This role sits at the intersection of product teams, platform standards, and external partners. The API Customer Experience Professional will help federated product teams successfully publish APIs while ensuring consistent security, reliability, and operational readiness - balancing speed with quality at scale, while evaluating emerging AI capabilities to automate tasks. You are an advocate for partner experience, launch readiness, and long-term success, making sure APIs are not only built quickly but are safe, supportable, and easy for partners to adopt and use.

Requirements:

  • Bachelor's degree or equivalent experience
  • 3-5 years of experience working with APIs
  • Knowledge of performance testing, API governance, and developer portals
  • Knowledge of Swagger/OpenAPI documentation and design
  • Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
  • Experience building interfaces with Power Apps and automations with Power Automate
  • Experience in prompt engineering: design, writing, and refining prompts to achieve desired AI outcomes
  • Positive, team-oriented attitude with strong verbal and written communication skills
  • High attention to detail with strong information design, visual presentation, and organizational skills
  • Strong influencing, partnership, and cross-functional collaboration skills
  • Ability to manage multiple complexes, highly visible tasks and deadlines with limited supervision
  • Ability to quickly learn new skills and processes and adapt to changing requirements
  • Proficiency with Microsoft Office; familiarity with tools such as Jira, Confluence, PowerPoint, SharePoint, and ServiceNow is a plus
  • Preferred technical skills: Java or Python; NLP/LLMs; agentic AI; vector databases; Power Apps/Power Automate; Postman; Datadog; API Metrics; Splunk; and MCP
  • Preferred non-technical skills: problem decomposition, AI safety guardrails, and managing agentic workflows

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/