App Dev-Support Engineer I

Guatemala-based candidates with valid work authorization only.

Key Responsibilities

QA Environment Administration

• Administer and maintain multiple QA and non-production environments.
• Prepare environments for scheduled software releases and QA testing activities.
• Maintain environment availability, stability, and consistency across all testing environments.
• Perform routine Windows Server administration and environment maintenance.
• Configure application settings, IIS configuration, Windows Services, scheduled tasks, and environment-specific configuration files.
• Coordinate environment readiness with Development, QA, Infrastructure, Configuration Management, and DBA teams.

Application Deployment

• Prepare and deploy bi-weekly, monthly, and Major Releases.
• Execute software deployments using TrueSight Server Automation (TSSA).
• Deploy application binaries, configuration files, Windows Services, IIS applications, and supporting components.
• Perform post-deployment validation and support smoke testing activities.
• Troubleshoot deployment failures and resolve application configuration issues.

SQL Server Administration

• Administer SQL Server databases supporting QA environments.
• Create, drop, refresh, back up, and restore databases.
• Configure and maintain SQL Server replication.
• Perform database refreshes for QA testing.
• Troubleshoot SQL Server issues impacting QA testing.

QA Support & Troubleshooting

• Support QA teams during smoke testing, functional testing, regression testing, integration testing, and User Acceptance Testing (UAT).
• Investigate and resolve environment, deployment, application configuration, IIS, Windows, SQL Server, and connectivity issues.

Technical Skills

Required

• SQL Server Management Studio (SSMS)
• Microsoft Windows Server
• Microsoft IIS
• Microsoft SQL Server
• PowerShell
• Windows Services
• Microsoft Office

Preferred

• TrueSight Server Automation (TSSA)
• Batch scripting
• Splunk
• AppDynamics
• XML / JSON configuration files

Qualifications:

• College-level education in Business Administration, Computer Science, Information Systems, or a related field, or equivalent education and work experience.
• Strong verbal and written communication skills in English.