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App Support Specialist

Manifest Solutions

New Albany, OH

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JOB DETAILS
SKILLS
Analysis Skills, Business Processes, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CCSP - Cisco Certified Security Professional, CompTIA Network+, CompTIA Security+, Data Recovery, Emergency Procedures, High School Diploma, Identify Issues, Information Technology & Information Systems, Internet Security, Needs Assessment, Network Configuration Management, Network Monitoring, On Call, Open Systems Interconnection (OSI), Operational Audit, Performance Analysis, Python Programming/Scripting Language, Scripting (Scripting Languages), Software Administration, Software Patches, Software Upgrades, Strategic Planning, Supervisory Control and Data Acquisition (SCADA), Systems Administration/Management, Technical Support, Technology Analysis, Testing, User Interface/Experience (UI/UX), Willing to Travel, Windows PowerShell
LOCATION
New Albany, OH
POSTED
6 days ago

Manifest Solutions is currently seeking an App Support Specialist for a position in New Albany, OH.

  • Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
  • Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
  • Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
  • Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
  • Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
  • Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
  • Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
  • Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
  • Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
  • Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

Requirements:

  • Bachelor’s degree in a related field OR Associate’s degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience
  • IT/OT System Administration
  • IT/OT Application Support
  • Cyber Security
  • ADMS/DMA/EMS/OMS/SCADA
  • Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.
  • Overtime, on-call assignments, and occasional travel may be required.


About the Company

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Manifest Solutions

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