100% Remote in the 28 states - North Carolina, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming will be allowed to maintain their current residence and work remotely.
Screening questions
Tell me about a time you had to deal with a difficult customer?
Required Skills: Medicare experience, Insurance experience, ability to have time management
Nice to have Skills: claims experience, appeals and greivance experience
Years of Experience: 3-5 years of experience
Interview Process: Video - 3-5 questions- 30 minutes is typical
Two interviewers one round 30 minutes Sherita and team leader
Intake Call Notes:
Q1. What is this role s main focus for the 1st 90 days? Get trained then begin working on the case load, will be working within the grievances team
Q2. Breakdown of Duties/Typical Day: Research the grievances requests, Prioritize casework, do reach outs from providers and internal teams, handle the grievance response letters. Everyday you have new work routed to you and have 30 days to action on each items. a lot of time management and case load management
Q3. What are the challenges the individual will face in this role? Case load is always in flex. One day might be heavy, the next day might be heavy
Q4. What does the training look like for this role? First two weeks of training is classroom training, learing about medicare, insurance. Then job shadowing the following week to two weeks of on the job training.
Responsibilities:
" Analyze, research, resolve and respond to confidential/sensitive appeals, coding disputes, grievances and coverage/organization determinations from members, member's representatives, providers, media outlets, senior leadership and regulatory agencies with established regulatory and accreditation guidelines.
" Analyze, interpret, and explain health plan benefits, policies, procedures, medical terminology, coding and functions to members and/or providers.
" Regularly and independently exercise judgement to make appropriate decisions based on Client NC policies and guidelines. Acts decisively to ensure business continuity and with awareness of all possible implications and impact.
" Prepare files and develops Client NC position statements for external reviews performed by independent review organizations, benefit panels and external medical consultants.
" Provide comprehensive appeals, coding disputes and grievances responses that support the decision and comply with regulatory and accreditation guidelines.
" Document extensive investigation, relative findings, and actions in all applicable systems
Accountable for monitoring daily reports to ensure service timeliness and compliance is met.
" Gather clinical information by using established criteria provided in corporate medical policies; partner with Medical Directors who are responsible for all decisions regarding clinical appeals/grievances.
" Ensures timeliness, quality, and efficiency in all work to comply with applicable mandated State (NCDOI) and/or Federal (Centers for Medicare & Medicaid Services (CMS), ERISA, etc.) accreditation agency standards (National Committee for Quality Assurance NCQA), ASO group performance guarantees and BCBSNC policies and procedures (to include BCBSA requirements).
Hiring Requirements:
Bachelor s degree or advanced degree where required.
3 years of related experience
In lieu of degree, 5 years of related experience
For coding disputes area, certified professional coder must be obtained within 1 year of employment.