Appeals Specialist

• Perform insurance follow-up activities, including claim submission, claim status inquiries, and filing appeals for denied claims.
• Process a high volume of detailed account information accurately and within established performance guidelines.
• Navigate multiple systems to obtain insurance, contact, and attorney information as needed.
• Support the prioritization of collections efforts by accurately updating account data and identifying next steps.
• Maintain the highest level of confidentiality and adhere to all HIPAA regulations.
• Apply hospital billing knowledge to carry out assigned duties efficiently.

• Complete insurance-related tasks such as correcting and resubmitting claims, filing appeals, and contacting insurance companies, attorneys, or patients regarding outstanding balances.
• Work assigned facility-specific queues, ensuring all accounts are updated with correct and complete information.
• Participate in special projects or assignments as directed.
• Assist colleagues and management by providing information or support related to insurance processes when needed.

• 3-5 years of experience in a healthcare setting such as a hospital business office, surgery center, physician practice, or health insurance organization.
• Strong communication skills, attention to detail, and self-motivation.
• Proficient knowledge of insurance processes, including claim submission, claim denials, HCPCS/CPT/ICD-10 coding basics, and claim status inquiries.
• Familiarity with Medicare/Medicaid, Commercial, Auto, Workers’ Compensation, Liability, Crime Victims, and State/Federal Insurance Programs.
• Experience with medical billing and collection practices, business office procedures, and multi-system computer navigation.
• Ability to type at least 55 words per minute.
• High School Diploma or GED required; some college preferred.

• Employment Type: Full-Time

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