Job Description
Remote
• Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
• Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
• Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
• Drives problem management by addressing recurring issues through root cause fixes and automation.
• Enhances system performance and resilience through targeted improvements and tuning.
• Supports change and release activities to ensure smooth, low-risk deployments.
• Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
• Maintains runbooks and documentation to improve support efficiency.
• Drives automation to reduce manual effort and improve response times.
• Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Role Descriptions: Ensures stability and reliability of production systems by reviewing fixes| performing root cause analysis| and validating resolutions| while providing feedback during incident reviews.Leads troubleshooting and resolution of complex production issues (L2/L3)| ensuring timely restoration within SLAs.Proactively monitors applications| identifies anomalies| and implements preventive measures to reduce incidents.Drives problem management by addressing recurring issues through root cause fixes and automation.Enhances system performance and resilience through targeted improvements and tuning.Supports change and release activities to ensure smooth| low-risk deployments.Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.Maintains runbooks and documentation to improve support efficiency.Drives automation to reduce manual effort and improve response times.Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Essential Skills: Appian Certified Senior or Lead Software Developer Certification Recommended.
Desirable Skills:
Keyword:
Skills: Digital : Appian BPM - Business Process Management(BPM)
Experience Required: 8-10
• Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
• Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
• Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
• Drives problem management by addressing recurring issues through root cause fixes and automation.
• Enhances system performance and resilience through targeted improvements and tuning.
• Supports change and release activities to ensure smooth, low-risk deployments.
• Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
• Maintains runbooks and documentation to improve support efficiency.
• Drives automation to reduce manual effort and improve response times.
• Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Role Descriptions: Ensures stability and reliability of production systems by reviewing fixes| performing root cause analysis| and validating resolutions| while providing feedback during incident reviews.Leads troubleshooting and resolution of complex production issues (L2/L3)| ensuring timely restoration within SLAs.Proactively monitors applications| identifies anomalies| and implements preventive measures to reduce incidents.Drives problem management by addressing recurring issues through root cause fixes and automation.Enhances system performance and resilience through targeted improvements and tuning.Supports change and release activities to ensure smooth| low-risk deployments.Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.Maintains runbooks and documentation to improve support efficiency.Drives automation to reduce manual effort and improve response times.Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Essential Skills: Appian Certified Senior or Lead Software Developer Certification Recommended.
Desirable Skills:
Keyword:
Skills: Digital : Appian BPM - Business Process Management(BPM)
Experience Required: 8-10
Numbers & Facts
| Location | Aurora, IL |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
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