Job Description
The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.
This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
- Achieves team and individual goals while enabling an excellent customer shopping experience.
- Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
- Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
- Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
- Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
- Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
- Main
Numbers & Facts
| Location | Buffalo, New York |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Appleunmatched
- Business Growthunmatched
- Continuous Improvementunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Online Chatunmatched
- Product Demonstrationunmatched
- Profit & Lossunmatched
- Promotional Programsunmatched
- Salesunmatched
- Transaction Processing/Managementunmatched
- eCommerce Salesunmatched
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