AppleCare Technologies Global Change Lead

Apple

Austin, TX

JOB DETAILS
SKILLS
Analysis Skills, Apple, Artificial Intelligence (AI), Business Administration, Change Management, Cross-Functional, Customer Experience, Documentation, Large-Scale Systems, Multicultural, Negotiation Skills, Pay-Per-Click Advertising, Process Improvement, Product/Service Launch, Project/Program Management, Team Player, Training Tools, Training/Teaching
LOCATION
Austin, TX
POSTED
18 days ago
**Role Number:** 200669788-0157 **Summary** Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference! You will serve as the Change Lead for a large, cross-functional initiative on the Global Planning, Portfolio and Change (PPC) team within AppleCare. You will be responsible for delivering change management on large, cross-functional system and process implementations while providing change management training, tools, templates, and support to our internal Project and Program Managers. In this role, you will partner with AppleCare and Apple wide project and functional teams based in the US, EMEIA, and APAC to help support the roll out of a multi-year program. **Description** You will deliver change management on a large, cross-functional initiative. This includes conducting stakeholder analysis, performing change impact analysis, and developing comprehensive communications and training plans. **Minimum Qualifications** + Bachelor’s degree or equivalent experience. + 7+ years of applicable experience focused on project and change management + Applied knowledge of change management concepts (e.g., PROSCI), tools, and implementations. + Background managing projects for large scale system and process implementations. + History of collaborating across project teams, management, and internal partners. + Proficiency in negotiating, influencing, and facilitating discussions to drive project outcomes. + Skill in identifying and implementing process improvement opportunities. + Prior work with teams from multicultural backgrounds, countries, and time zones. + Ability to organize complex projects and maintain project documentation. **Preferred Qualifications** + Master's degree or MBA. + PROSCI (or equivalent industry leader in Change Management) certification. + Ability to adapt quickly, remain flexible, and act resourcefully. + Aptitude for learning new technologies rapidly, especially related to AI tools, platforms, and process training. + Ability to build trust and foster engagement with project partners.

About the Company

A

Apple

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1976
WEBSITE
https://www.apple.com/jobs