The Application Administrator will be responsible for the maintenance, configuration, and stability of specific COTS ("Commercial-Off-The-Shelf") applications.
Essential Duties and Responsibilities
Provide second-level support for application-related issues, including troubleshooting, triage, and resolution of incidents.
Monitor application performance and respond to alerts or notifications.
Coordinate with technical support, server administrators, network administrators, and others as necessary to resolve issues.
Create and maintain internal documentation and knowledge base articles.
Conduct technician training sessions for applications, new features, or updates.
Investigate and diagnose problems, identify root causes, and propose solutions.
Drive continuous improvement initiatives for application processes, procedures, and performance.
Implement automation and scripting for routine tasks to improve efficiency.
Perform routine updates and patches under supervision.
Document processes and procedures related to application management.
Assist in testing and deploying new applications or upgrades.
Required Qualifications
Associate's degree in IT related field or relevant work experience (Preferred).
Two (2) years of relevant experience (Preferred). An equivalent combination of education and experience will also be considered.
Basic certifications (Preferred) - A+.
Experience with RingCentral a plus.
Preferred location El Paso TX or Las Cruces NM, Remote considered as well.
Job Benefits:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Benefit Conditions:
Only full-time employees are eligible.
Company: MVT Services Employement Type: Full-Time Salary: DOE Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday Department: Information Technology Benefits: 401(k),Dental Insurance,Health Insurance,Health Savings Account,Life Insurance,Paid Time Off,Tuition Reimbursement,Vision insurance Req ID: 625
Numbers & Facts
Location
Horizon City, TX
Skills
Commercial Off-the-Shelf (COTS)unmatched
Continuous Improvementunmatched
Dental Insuranceunmatched
Documentationunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Network Administration/Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Root Cause Analysisunmatched
Scripting (Scripting Languages)unmatched
Software Administrationunmatched
Software Patchesunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
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