Under the guidance of the Manager, this position is responsible for production support of the organization's applications. As the primary point of contact, this individual is knowledgeable in all technical and operational aspects of the applications supported. This role involves resolving issues that arise, investigating solutions to problems, collaborating closely with business partners and vendors, and providing Information Technology (IT) support for organization initiatives.
- Bachelor's degree in information technology or related field from an accredited institution or equivalent work experience.
- Level is dependent on years of experience and size/complexity of prior positions held.
- Minimum 3 to 5 years of experience in application support or administration.
- Strong knowledge of application systems, databases, and IT infrastructure.
- Proven analytical thinking skills.
- Excellent problem-solving skills and ability to work well under pressure.
- Ability to prioritize tasks and manage time effectively.
- Effective communication and collaboration skills.
- Familiarity with banking or financial systems is a plus.
- Must be able to work evenings, weekends and holidays, as needed.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii''s full EEO statement, please visit https://www.boh.com/careers.
- Serves as the first point of contact for resolving application-related issues.
- Investigates and troubleshoots technical problems, working closely with business partners and vendors.
- Collaborates with cross-functional teams to drive solutions and improvements.
- Analyzes application data and develop system improvements.
- Provides IT support for organization-wide initiatives and projects.
- Maintains documentation related to application configurations, processes, and procedures.
- Assists with application upgrades, patches, and enhancements.
- Conducts system integration testing for application changes.
- Monitors system performance and proactively address any issues.
- Provides on-call after-hours support.
- Performs all other miscellaneous responsibilities and duties as assigned.
- Serves as the first point of contact for resolving application-related issues.
- Investigates and troubleshoots technical problems, working closely with business partners and vendors.
- Collaborates with cross-functional teams to drive solutions and improvements.
- Analyzes application data and develop system improvements.
- Provides IT support for organization-wide initiatives and projects.
- Maintains documentation related to application configurations, processes, and procedures.
- Assists with application upgrades, patches, and enhancements.
- Conducts system integration testing for application changes.
- Monitors system performance and proactively address any issues.
- Provides on-call after-hours support.
- Performs all other miscellaneous responsibilities and duties as assigned.