Application Analyst

George Mason University

Fairfax, Virginia

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JOB DETAILS

SKILLS

Acceptance Testing, Analysis Skills, Background Investigation, Business Intelligence Software, Calendar Management, Campaigns, Classification Technology, Communication Skills, Cross-Functional, Customer Support/Service, Data Management, Delivery Management, Documentation, Employee Retention, Family Educational Rights and Privacy Act (FERPA), Functional Testing, Help Desk, Information Retrieval, Information Technology & Information Systems, Leadership, MicroStrategy, Operational Support, Production Planning, Registrar, SQL (Structured Query Language), Software Patches, Strategic Planning, Systems Administration/Management, Technical Delivery, Technical Support, Testing, Time Management

LOCATION

Fairfax, Virginia

POSTED

30+ days ago

Department: Division of Enrollment Management

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Division for Enrollment Management, as part of the Office of the Provost at George Mason University, supports student recruitment, retention, and success. We develop and implement strategic enrollment management plans, create and facilitate processes, and inform policies that guide students through their academic journey from recruitment to post-matriculation. Driven by a commitment to transparent, data-informed decision-making, the Division advances institutional enrollment goals through collaboration, innovation and a student-centered approach.

About the Position:

The Application Analyst plays a key role in supporting the department's and university's missions. The position requires a balance of technical and customer-service responsibilities. Manages the Registrar's Requests line, confirms eligibility of requestors, availability of data, and verifies that customer requirements including deadlines are met. Works with departmental leadership to create and maintain message campaigns to students and faculty using the Banner Communications Manager application. Key player in planning, implementing, testing, and managing the delivery of technology initiatives, including Banner and related software packages. Participates in user acceptance testing of quarterly and off-cycle upgrades to ensure that current functionality is maintained and evaluates new functionality for use by the department. Serves as a Registrar's representative on Banner-related committees. Collaborates with colleagues in ITS and across campus when implementing new projects. Provides technical support for Registrar's Office staff members.

Responsibilities:

Report and Data Request Management

Manages the Registrar's Requests line;
Evaluates incoming requests for clarity, authorized access to data, particularly FERPA training of the requestor, and delivery expectations;
Leverages Team Dynamix to manage incoming requests;
Uses the system to communicate with customers and team members about data requirements and solutions, maintaining relevant correspondence on the associated tickets;
Performs information retrieval and analysis from Banner and related data sources using SQL Developer and other BI tools such as MicroStrategy to meet customer requirements; and
Ensures that requests are fulfilled in a timely manner.

Banner Communications Management

Produces communications to students and faculty using the Banner Communications Manager application (BCM). Develop and maintain the queries, templates, and other elements necessary to process the batch messages;
Uses the departmental Production Calendar to plan and send scheduled communications; and
Coordinates directly with OUR leadership to develop and prepare new message campaigns.

Systems and User Support

Monitors, evaluates, tests, and validates application functionality including patches, point releases, and upgrades;
Collaborates with IT staff and vendors to provide operational support for end users;
Applies appropriate methodologies for system support;
Participates in user acceptance testing of quarterly and off-cycle upgrades to ensure that current functionality is maintained and evaluate new functionality for use by the department;
Keeps current on system upgrades through participation in vendor and user-based e-communities, as well as reading system documentation;
Maintains code and use-case libraries;
Serves as a Registrar's representative on Banner-related committees;
Collaborates with colleagues in ITS and across campus when implementing new projects;
Provides technical support for Registrar's Office staff members; and
Works effectively with stakeholders across multiple functional areas to ensure their needs are met.

Application Analyst

George Mason University

Fairfax, Virginia

About the Company

George Mason University

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