Application Analyst II

The Application Analyst II responsibilities include oversight and facilitation of resources on application activities, including second and third tier application support. This role will also assist with projects related to upgrades and new application implementations.

This resource will be an escalation point for application support and will help drive the implementation and utilization of key applications they are assigned. They will understand and assist the team in developing the roadmap for those applications.

The Application Analyst II must respond to application and system issues and take responsibility to ensure resolution and ongoing stability of the product. This resource will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalate and drive resolution of business, clinical, and technical concerns.

This role will generally have greater responsibility than Application Analysts junior to the position, as well as assist the senior and consulting level roles with various support and initiatives for the application services team.

GENERAL RESPONSIBILITIES

• Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role.
• Knows and applies the fundamental concepts and principles gained through experience to solve a range of problems.
• Considered the Subject Matter Expert (SME) for assigned applications.
• Assists in multi-facility application implementation initiatives.
• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned applications or responsibilities with an increased responsibility over analysts junior to the role.
• Participates in on-call rotation and/or after-hours support as needed.
• Collaborates with enterprise, division, and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role.
• Assists senior and consulting application analysts in developing policies and procedures, developing best practices, and delivering training as needed.
• Assists senior and consulting application analysts in process improvement efforts to streamline efficiency and requires greater accountability than analysts junior to the role.
• Assists senior and consulting application analysts in actively promoting and supporting a broad range of division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role.
• Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
• Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.
• Helps implement action plans based on application data and reports.
• May perform application audits based on policies and procedures.
• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Adheres to the Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

RELEVANT WORK EXPERIENCE

• 3 years of relevant experience required.

EDUCATION

• Bachelor’s Degree Preferred.

KNOWLEDGE, SKILLS & ABILITIES

Required:

• Works independently with general supervision.
• Acts as a resource for colleagues with less experience.
• Understanding of healthcare and/or IT operations and application support processes and workflows.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing.
• Advanced leadership and excellent teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must have transportation to assigned work locations.

Preferred:

• Proficiency in various programming and application reporting tools.
• Customer service orientation and/or training.