Application Analyst II

RWJ Barnabas Health Medical Inc

West Orange, NJ

JOB DETAILS
SALARY
$91,472–$129,204 Per Year
SKILLS
Analysis Skills, Anesthesiology, Behavioral Health, Best Practices, Business Case, Business Development, Case Management, Certified Nursing Assistant (CNA), Communication Skills, Community Health, Course Development, Critical Care, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Data Formats, Dental Insurance, Detail Oriented, Dialysis, Dietetics, Documentation, Dosimetry, Electrocardiogram, Electroencephalography (EEG), Emergency Care, Environmental Work, Epic Cadence (Scheduling), Epic Certification, Epic Prelude (Patient Registration), Epic Systems, Facilities Engineering, Fundraising, Health Informatics, Healthcare, Housekeeping/Cleaning, Human Resources, Informatics, Information Technology & Information Systems, Insurance, Intensive Care, Interpersonal Skills, Leadership, Legal, Licensed Practical Nurse/Licensed Vocational Nurse, Marketing, Medical Assistance, Medical Writing, Medicine, Needs Assessment, Nurse Practitioner, Nursing, Nursing Management, Occupational Therapy, On Call, Oncology, Operating Room Nursing, Organizational Skills, Outpatient Care, Patient Care, Patient Education, Patient Safety, Pediatric Nursing, Perinatal Nursing, Pharmacy, Physical Therapy, Physician Assistant, Physics, Polysomnography, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Project/Program Management, Psychiatry and Mental Health, Public/Media/Press/Analyst Relations, Purchasing/Procurement, Radiology, Retirement Plan, Risk, Schedule Development, Social Work, Software Administration, Software Design, Software Testing, Source Code/Configuration Management (SCM), Speech and Language Pathology, Supply Chain, Surgical Nursing, Systems Administration/Management, Team Player, Telemetry Nursing, Test Plan/Schedule, Test Scripts, Testing, Time Management, Training/Teaching Curriculum, Tuition Reimbursement, Vision Plan
LOCATION
West Orange, NJ
POSTED
30+ days ago

Internal Apply External Apply Refer a Friend Back

Job Details

  • Job Title: Application Analyst II
  • Req #: 0000242138
  • Category: Information Technology and Systems / Clinical Informatics
  • Status: Full-Time
  • Shift: Day
  • Facility: RWJBarnabas Health Corporate Services
  • Department: IT&S Patient Access
  • Pay Range: $91,472.00 - $129,204.00 per year
  • Location: 95 Old Short Hills Road, West Orange, NJ 07052

Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidates educational background, skills and professional experience.

Job Overview: The Application Analyst II is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision.

The Application Analyst II is responsible for the installation, upgrades and the configuration of the application. The Application Analyst II assists in the coordination of customer support activities. The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support - these activities apply to implementation, upgrade, and maintenance initiatives.

The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue. The Application Analyst II also provides on-call support for the application through go-live and ongoing maintenance period.

This role is specifically focused on transforming access within RWJBHs Medical Group via implementation, maintenance, and optimization of:

  • Referral workflows/workqueues
  • Scheduling (visit types, waitlist, FastPass, etc.)
  • Decision trees - both scheduler and patient-facing (online scheduling)
  • Ticket scheduling/bundling
  • Provider search terms
  • Hello World patient messaging

This full-scale optimization will be managed side-by-side with design-focused analysts on the Medical Group team.

Qualifications:

  • Education:
  • Preferred: Bachelors degree or equivalent years of relevant work experience.
  • Certification in specified application as applicable; Epic Cadence & Prelude certified (Referrals and/or CRM Call Management preferred).
  • Work Experience:
  • Extensive experience with provider search terms, decision trees, open/direct scheduling & scheduling optimization including ticket scheduling/bundling, etc.
  • Preferred 3+ years prior system build experience.
  • Demonstrated ability to support the application.
  • Previous experience working with specified customer base.
  • Ability to work with moderate supervision.
  • Licenses and Certifications:
  • Minimum: Certification in Epic Cadence, Prelude.
  • Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
  • For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Responsibilities

The Application Analyst II is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

  • Designing and building the related application.
  • Working with Operations to optimize the design of the applications capabilities and workflows.
  • Utilizes external resources for best practice builds and solutions.
  • Performing a thorough review of all Foundation Build and operational requested content and workflows for application.
  • Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality.
  • Building data fields, screens, templates, and customer-defined functionality, as required.
  • Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
  • Following build standards and maintaining synchronization between environments in collaboration with environment team.
  • Works with moderate supervision.
  • Acts as a resource for Level 1 analyst.
  • Assists with development of Change Readiness demos and documentation.

2) Application Support:

  • Providing go-live support for customers on new applications, including functionality.
  • Providing on-call support for application through go-live and post go-live.
  • Representing application in Integrated Area Workgroups.
  • Possesses solid working knowledge of subject matter.
  • Works with customers, informatics on enhancement request requirements.
  • Supporting continuous documentation of system modifications and updates.
  • Shares knowledge and is a resource for Application Analyst I.
  • Validates work performed by newly certified or new work by Application Analyst I.

3) Documentation and Communication:

  • Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets. Must include details in ticket resolution/closing.
  • Contacting the customer regarding ticket resolution if resolved or unable to fill request.
  • Logging decisions and issues/risks in trackers during build/projects.
  • Supporting application governance needs, including development of business case for decisions.
  • Maintaining version control of workflows, issues/risks log, and decisions tracker.
  • Supervising basic issues and roadblocks, escalating issues as needed.
  • Communicating with supervisors to determine necessary escalations.
  • Presents oral and written communication to project team.

4) Project Management:

  • Recommending areas for process improvement.
  • Assisting with development of future state materials.
  • Following the process for identification, tracking, resolution and closure of all issues.
  • Following the change control process and any required changes.
  • Collaborates with team members across the department as well as operational staff.
  • Developing test scripts for new systems, complying with version upgrades and system modifications.

Key Competencies

  • Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs.
  • Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
  • Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines.
  • Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
  • Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts.
  • Learning: the ability and willingness to learn new software and systems.
  • Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.
  • Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problems cause and developing a course of action to resolve the problem and to prevent its recurrence.
  • Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks: At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer #LI-KS1 RWJBarnabas Health is an Equal Opportunity Employer

Internal Apply External Apply Search Jobs Search Jobs by Keywords Submit Search Search Jobs by Category Search All Categories

  • Accounting / Finance Jobs
  • Advanced Practice Providers All Advanced Practice Providers Jobs
  • Nurse Midwife Jobs
  • Nurse Practitioner Jobs
  • Physician Assistant Jobs
  • Allied Health Technicians All Allied Health Technicians Jobs
  • Anesthesia Technician Jobs
  • Central Sterile Processing Jobs
  • Dental Jobs
  • Dialysis Technician Jobs
  • EKG / EEG Technician Jobs
  • Sleep Polysomnography Technician Jobs
  • Surgical / OR Techs Jobs
  • Behavioral and Mental Health Jobs
  • CNA / Nurse Aide Jobs
  • Case Management Jobs
  • Clerical / Administrative Jobs
  • Dietitian / Nutritionist Jobs
  • Education/Training Jobs
  • Emergency Medical Services (EMS) Jobs
  • Facilities, Engineering, and Plant Operations Jobs
  • Healthcare Operations Jobs
  • Housekeeping / Environmental Services Jobs
  • Human Resources Jobs
  • Information Technology and Systems / Clinical Informatics Jobs
  • Internships Jobs
  • LPN Jobs
  • Laboratory Jobs
  • Legal, Risk and Compliance Jobs
  • Marketing / Public Relations Jobs
  • Medical Assistant Jobs
  • Medical Scribe Jobs
  • Nurses Aide Jobs
  • Nursing All Nursing Jobs
  • Ambulatory / Outpatient Nursing Jobs
  • Behavioral Health Nursing Jobs
  • ER Nursing Jobs
  • ICU / Critical Care Nursing Jobs
  • Infusion Nursing Jobs
  • Labor and Delivery Nursing Jobs
  • Medical / Surgical Nursing Jobs
  • Nurses Jobs
  • OR Nursing Jobs
  • Oncology Nursing Jobs
  • Pediatric Nursing Jobs
  • Staff Nurse Jobs
  • Telemetry Nursing Jobs
  • Nursing Education Jobs
  • Nursing Management / Leadership Jobs
  • Patient Transport Jobs
  • Perfusionist / Physicist / Dosimetrist Jobs
  • Pharmacy Jobs
  • Philanthropy / Fundraising Jobs
  • Procurement / Supply Chain / Distribution Jobs
  • Professional / Management Jobs
  • Quality / Patient Safety Jobs
  • Radiology / Imaging / Radiation Jobs
  • Rehabilitation and Therapeutic Services All Rehabilitation and Therapeutic Services Jobs
  • Athletic Trainers Jobs
  • Occupational Therapy Jobs
  • Physical Therapy Jobs
  • Rehabilitation Jobs
  • Speech Therapy Jobs
  • Research Jobs
  • Respiratory Jobs
  • Revenue Cycle and Patient Access Jobs
  • Security Jobs
  • Senior Leadership (VP+) Jobs
  • Social Work / Community Health Jobs

Search Jobs by Facility Search Jobs by Location Search All Locations

  • Barnegat, NJ Jobs
  • Bayonne, NJ Jobs
  • Bayville, NJ Jobs
  • Belleville, NJ Jobs
  • Bellmawr, NJ Jobs
  • Bloomfield, NJ Jobs
  • Bordentown, NJ Jobs
  • Branchburg, NJ Jobs
  • Brick, NJ Jobs
  • Bridgewater, NJ Jobs
  • Carteret, NJ Jobs
  • Cedar Knolls, NJ Jobs
  • Clara Maass, NJ Jobs
  • Clark, NJ Jobs
  • Clifton, NJ Jobs
  • COLTS NECK, NJ Jobs
  • Columbus, NJ Jobs
  • Cranbury, NJ Jobs
  • Cranford, NJ Jobs
  • Dayton, NJ Jobs
  • East Brunswick, NJ Jobs
  • East Orange, NJ Jobs
  • Eatontown, NJ Jobs
  • Edison, NJ Jobs
  • Egg Harbor Township, NJ Jobs
  • Elizabeth, NJ Jobs
  • Essex County, NJ Jobs
  • Fanwood, NJ Jobs
  • Flemington, NJ Jobs
  • Florham Park, NJ Jobs
  • Forked River, NJ Jobs
  • Freehold, NJ Jobs
  • Hamilton, NJ Jobs
  • Hillsborough, NJ Jobs
  • Hoboken, NJ Jobs
  • Holmdel, NJ Jobs
  • Howell, NJ Jobs
  • Hudson County, NJ Jobs
  • Irvington, NJ Jobs
  • Jackson, NJ Jobs
  • Jersey City, NJ Jobs
  • Kearny, NJ Jobs
  • Kendall Park, NJ Jobs
  • Kenilworth, NJ Jobs
  • Lakehurst, NJ Jobs
  • Lakewood, NJ Jobs
  • Lawrenceville, NJ Jobs
  • Linden, NJ Jobs
  • Livingston, NJ Jobs
  • Long Beach, NJ Jobs
  • Long Branch, NJ Jobs
  • Lyndhurst, NJ Jobs
  • Madison, NJ Jobs
  • Manahawkin, NJ Jobs
  • Manalapan, NJ Jobs
  • Manchester, NJ Jobs
  • Maplewood, NJ Jobs
  • Marlboro, NJ Jobs
  • Mays Landing, NJ Jobs
  • Mercer County, NJ Jobs
  • Metuchen, NJ Jobs
  • Middlesex, NJ Jobs
  • Middletown, NJ Jobs
  • Millburn, NJ Jobs
  • Monmouth, NJ Jobs
  • Monmouth County, NJ Jobs
  • Monmouth Junction, NJ Jobs
  • Morganville, NJ Jobs
  • Morristown, NJ Jobs
  • Mountainside, NJ Jobs
  • Moutainside, NJ Jobs
  • Neptune, NJ Jobs
  • Newark, NJ Jobs
  • New Brunswick, NJ Jobs
  • North Arlington, NJ Jobs
  • North Brunswick, NJ Jobs
  • Nutley, NJ Jobs
  • Ocean, NJ Jobs
  • Ocean County, NJ Jobs
  • Oceanport, NJ Jobs
  • Ocean Township, NJ Jobs
  • Old Bridge, NJ Jobs
  • Orange, NJ Jobs
  • Parsippany, NJ Jobs
  • Pennington, NJ Jobs
  • Piscataway, NJ Jobs
  • Plainfield, NJ Jobs
  • Princeton, NJ Jobs
  • Rahway, NJ Jobs
  • RWJBH Mobile Health (EMS) Jobs
  • River Edge, NJ Jobs
  • Robbinsville, NJ Jobs
  • Roselle, NJ Jobs
  • Roselle Park, NJ Jobs
  • Scotch Plains, NJ Jobs
  • Sea Girt, NJ Jobs
  • Shrewsbury, NJ Jobs
  • Somerset, NJ Jobs
  • Somerville, NJ Jobs
  • South Bound Brook, NJ Jobs
  • South Orange, NJ Jobs
  • South Plainfield, NJ Jobs
  • Springfield, NJ Jobs
  • Stirling, NJ Jobs
  • STRATFORD, NJ Jobs
  • Tinton Falls, NJ Jobs
  • Toms River, NJ Jobs
  • Trenton, NJ Jobs
  • Union, NJ Jobs
  • Union City, NJ Jobs
  • VOORHEES, NJ Jobs
  • Wall Township, NJ Jobs
  • Wall Township, NJ Jobs
  • Warren, NJ Jobs
  • Westfield, NJ Jobs
  • West Long Branch, NJ Jobs
  • West Orange, NJ Jobs
  • Whiting, NJ Jobs

Search Jobs by Shift Search Jobs by Status New Search Search Close Search Join Our Talent Network Sign Up for Job Alerts Upcoming Events

About the Company

R

RWJ Barnabas Health Medical Inc