Application Analyst

Vanderbilt University Medical Center

Nashville, TN

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Audiology, Business Operations, Business Skills, Clinical Research, Coaching, Communication Skills, Competitive Research, Concrete, Configuration Management, Contact Management, Continuous Improvement, Customer Support/Service, Data Quality, Diversity, Finance, Finance Software, Financial Operations, Grant Writing, Hardware Design, Healthcare, Healthcare Providers, Hospital, Human Resources, Identify Issues, Informatics, Legal, Load Testing, Marketing, Mobile Applications, National Institutes of Health (NIH), Needs Assessment, News Reporting, Nursing, On Call, Operational Support, Patient Care, Patient Education, Pediatrics, Performance Management, Problem Solving Skills, Process Improvement, Product Lifecycle, Productivity Management, Publications, Quality Assurance, Quality Assurance Methodology, Quality Management, Regulatory Requirements, Reporting Skills, Resource Management, Safety Training, Sales Prospecting, Sales Support, Schedule Development, Service Delivery, Technical Analysis, Technical Support, Technical/Engineering Design, Technology Analysis, Test Data, Test Design, Test Scripts, Test Tools, Testing, Time Management, Training/Teaching, Translational Research

LOCATION

Nashville, TN

POSTED

1 day ago

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VICTR

Job Summary:

Application Analyst - VICTR

JOB SUMMARY

In your role as an Application Analyst, you will support one or more healthcare, administrative, or financial products or applications including day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations under occasional guidance.

An ideal candidate in this role would be proficient in REDCap. This position works normal business hours Monday – Friday and is offered as an in-person or remote option.

About the Department:

The Vanderbilt Institute for Clinical & Translational Research (VICTR) is Vanderbilt’s virtual home for clinical and translational research. Supported by Vanderbilt University Medical Center’s Office of Research and the NIH-sponsored Clinical and Translational Service Award (CTSA), the mission of the institute is to transform the way ideas and research discoveries make their way from origin to patient care. VICTR functions to help researchers and clinicians do their jobs better by providing tools and support to improve the quality of research, publications, grant writing, and training for future doctors and researchers. For more information, please visit https://victr.vumc.org/.

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KEY RESPONSIBILITIES

+ Supports the MyCap Mobile App, a feature of the REDCap software application, at VUMC by assisting end-users using the application, processing end-user requests, and other administrative actions within the application.

+ Designs, configures, and tests mobile apps and REDCap to support research, clinical, administrative, financial and operational workflows.

+ Analyzes research, clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.

+ May perform analysis and design of supporting technical infrastructures.

+ Supports research, clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with developers, customers and vendors, and training users.

+ The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

PRODUCT KNOWLEDGE (NOVICE):

- Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.

BUSINESS KNOWLEDGE (NOVICE):

- Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.

PROBLEM MANAGEMENT (NOVICE):

- Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.

TECHNICAL ANALYSIS - (NOVICE):

- Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines

CONFIGURATION MANAGEMENT AND PLANNING - (NOVICE):

- Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.

TESTING - (NOVICE):

- Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments:

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments.

+ US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

+ Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.

+ Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

+ The Leapfrog Group: grade "A" in Hospital Safety Score

+ National Institutes of Health: among the top 10 grant awardees for medical research in the US

+ Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee

+ Nashville Business Journal: Middle Tennessee's healthiest employer

+ American Hospital Association: among the 100 "Most Wired" medical systems in the US

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities:

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Bachelor's

_This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth._

_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

About the Company

Vanderbilt University Medical Center

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