Application Analyst

Kforce has a client that is seeking an Application Analyst in Portland, OR.

Overview: The Application Analyst - POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for a company across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher than a traditional support center position and requires strong troubleshooting capabilities across applications, hardware, and store-level operations.

Key Responsibilities:

• Support pilot and phased rollout of new POS system in over 120 retail stores
• Perform advanced triage of POS incidents and operational issues
• Analyze system and application logs to identify root cause
• Troubleshoot POS software and hardware integration issues
• Partner with store teams and internal support teams to resolve escalations
• Provide stabilization support during rollout waves
• Document findings, recurring issues, and resolution steps
• Participate in on-call rotation (approximately 1 week every 4 weeks)