Analysis Skills, Cloud Computing, Documentation, Hardware-Software Integration, Identify Issues, Java, On Call, On Site Support, Operational Audit, Operational Support, Patient Assessment, Peripheral Hardware, Point of Sale (POS) Hardware, Point of Sale (POS) Software, Point of Sale (POS) Systems, Problem Solving Skills, Retail, Root Cause Analysis, Software Administration, Systems Analysis, Team Player, Technical Support
Description
Job Title: Application Analyst
Location: Portland Oregon 97202
Schedule: On-site (There will be an on-call rotation of 1 week about every 4 weeks)
Position: Contract
Duration: 3 - 6 months with potential to extend pending budget and rollout status
Job Description
The Application Analyst - POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.
Required Qualifications
- 3-7+ years of experience supporting retail POS systems or similar application environments
- Strong hands-on troubleshooting experience in POS or retail systems
- Ability to independently triage and resolve issues without relying on extensive documentation
- Experience analyzing logs and performing root cause analysis
- Experience supporting on-premise (non-cloud) environments
- Familiarity with POS hardware including terminals, scanners, and peripherals
- Working knowledge of Java-based applications
- Comfortable operating in a fast-paced rollout environment
- Ability to manager priorities in high urgency environments
- Strong collaboration skills while also being able to work independently
Preferred Qualifications
- Experience with Toshiba POS systems or similar retail platforms
- Experience supporting multi-store retail rollouts
- Background supporting specialty retail environments (e.g., jewelry or similar verticals)
- Prior experience working closely with operations and field support teams
Key Responsibilities
- Support pilot and phased rollout of new POS system in over 120 retail stores
- Perform advanced triage of POS incidents and operational issues
- Analyze system and application logs to identify root cause
- Troubleshoot POS software and hardware integration issues
- Partner with store teams and internal support teams to resolve escalations
- Provide stabilization support during rollout waves
- Document findings, recurring issues, and resolution steps
- Participate in on-call rotation (approximately 1 week every 4 weeks)