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We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description
Office Location: Abilene, Texas, United States
SCOPE/CONTACTS:
Will provide technical support for company employees. Will be a member of a Help Desk team that will provide remote or in-person technical support in the areas of: • Computer operating system and hardware • Microsoft applications • Financial accounting applications • Email • Troubleshooting basic network connectivity Communicate with vendors to determine resolution for IT hardware and application platforms.
Essential Functions
Provides remote and on-site software installation services; ensures software applications are fully functional. Assists the customer on use and feature functionality of the application. Communicates the customer's needs/expectations to appropriate personnel. Notifies appropriate personnel of any application issues. May analyze transaction processing. Help identify software functionality and verify configuration of parameters. Required to help test, implement, and evaluate new/existing software/applications. Must be able to learn quickly, be detail-oriented, and have effective communication skills. Proactively initiates positive change, ready to take independent action, make decisions and prepares in advance.
Minimum Qualifications
Bachelor's degree and 1-year work experience Ability to work holidays, weekends, or extended hours when required Periodic assignment to after-hours support Desire and ability to self-manage and learn diverse software applications Self-starter, detail-oriented and logical thinker with strong troubleshooting skills Experience in supporting end users remotely via telephone and/or remote desktop applications Strong customer service skills, written and verbal communications Experience with Microsoft 10 Operating System
Preferred Qualifications
Experience in supporting IT technologies Experience in software installation and configurations Experience in banking or accounting software systems (Jack Henry Silverlake systems) are a plus Information Technology Certifications Microsoft Office certification is a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is: (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)