Application and Desktop Support Professional

Application Support & Systems Analyst - Full-time, Direct Hire

Minneapolis, MN

Position Overview

The Application Support & Systems Analyst provides hands-on technical support and application assistance to internal users in a professional services environment. This role blends end-user support, application troubleshooting, and project-based work, supporting both day-to-day operational needs and longer-term technology initiatives.

Working closely with IT, application teams, and business stakeholders, this position serves as a trusted technical resource focused on usability, reliability, and customer service. The environment is fast-paced, collaborative, and service-oriented, with strong opportunities for skill development and growth.

Key Responsibilities

End User & Application Support

• Provide responsive, high-quality technical support to internal users across applications, workstations, mobile devices, and conference room AV systems
• Troubleshoot and resolve software, hardware, and application-related issues via ticketing system, phone, email, and in-person support
• Track, document, and escalate incidents and requests while ensuring timely follow-up and resolution
• Administer and support document and content management platforms (including iManage)

Application & Process Support

• Assist with application configuration, testing, deployment, and ongoing support based on business needs
• Partner with development and infrastructure teams on enhancements, integrations, and small-scale projects
• Perform diagnostics, testing, and validation of application functionality and fixes

Automation & Scripting

• Support the creation and maintenance of workflow automations and scripts to improve efficiency
• Develop or refine scripts to reduce repetitive tasks, under guidance
• Assist with deployment and operational support of automation tools

Cloud & Systems Support

• Assist with managing and optimizing cloud-based systems and licensing (Azure or similar platforms)
• Support resource utilization, monitoring, and basic system administration tasks

Customer Engagement & Training

• Collaborate with internal stakeholders to understand requirements and provide practical solutions
• Communicate clearly on issue status, next steps, and resolution timelines
• Deliver user training, documentation, and occasional system demonstrations

Documentation & Reporting

• Create and maintain user guides, technical documentation, and troubleshooting materials
• Contribute to reporting on system usage, performance issues, and improvement opportunities

Security, Compliance & Monitoring

• Follow firm policies, security standards, and regulatory requirements
• Assist with audits, access reviews, and vulnerability remediation efforts
• Support monitoring, logging, and alerting solutions to maintain system reliability

Continuous Improvement & Collaboration

• Identify opportunities to streamline support processes and improve user experience
• Stay current on relevant technologies, tools, and best practices
• Work collaboratively within IT and across departments, contributing to a positive team culture

Required Skills & Competencies

• Strong troubleshooting, analytical, and problem-solving skills
• Experience supporting business applications in a service-focused environment
• Proficiency with databases and basic SQL concepts
• Working knowledge of scripting or automation tools (e.g., PowerShell, VBScript, batch files)
• Experience with VMware is a plus
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environmentAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.