We are seeking a highly skilled professional to provide end-to-end support for production applications, ensuring their stability, reliability, and performance. The ideal candidate will have extensive experience in application architecture and production operations, with a strong focus on proactive monitoring and incident management.
Required Skills & Qualifications
7 years of experience in production operations. Availability for on-call support, including weekend rotations, on a round-robin basis.
Strong experience in OpenShift containers, Kubernetes, and Apache Kafka.
Hands-on experience with tools such as Red Hat Ansible Tower, JFROG Artifactory, GitHub, XLRelease or Harness, Cloudbees Jenkins, or GitHub Actions.
Expertise in Unix systems. Experience with SaaS and cloud-based platforms like AWS and Azure.
Proven experience in a production support or similar role, preferably in a CICD Platform environment.
Preferred Skills & Qualifications
Strong understanding of CICD pipeline.
Proficiency in scripting languages such as Python or Bash for automation.
Experience with monitoring tools like Dynatrace and Splunk to maintain platform reliability.
Must be comfortable to work on W2
Day-to-Day Responsibilities
Conduct in-depth problem analysis of applications, troubleshoot system errors, and performance issues.
Perform proactive application stability analysis to investigate performance concerns, system errors, and improvement opportunities.
Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
Handle application management, business continuity, server patching coordination, vulnerabilities remediation, and Splunk monitor setup.
Lead production incident triaging calls and execute disaster recovery procedures and strategies.
Respond to and resolve production tickets promptly to meet SLA requirements.
For immediate consideration please click APPLY to begin the screening process.
Numbers & Facts
Location
Chandler, AZ
Skills
Amazon Web Services (AWS)unmatched
Ansibleunmatched
Apache Kafkaunmatched
Automationunmatched
Bash Scriptingunmatched
Business Continuity Planning (BCP)unmatched
Cloud Computingunmatched
Computer Securityunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Disaster Recoveryunmatched
GitHubunmatched
Incident Managementunmatched
Jenkinsunmatched
Microsoft Windows Azureunmatched
On Callunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
Python Programming/Scripting Languageunmatched
Red Hat Linux Operating Systemunmatched
Scripting (Scripting Languages)unmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Developmentunmatched
Software Patchesunmatched
Software as a Service (SaaS)unmatched
Splunkunmatched
Stability Analysisunmatched
Telephone Triageunmatched
Unix Operating Systemsunmatched
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