Description:
At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.
We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.
Our communities are growing and so is our corporate team! We’re hiring an Applications Coordinator I at our corporate office in Scottsdale, AZ.
Why You’ll Love working at Mark-Taylor
- Employee rent discounts.*
- Access to all Mark-Taylor amenities.
- Employee appreciation events.
- Opportunities for career growth.
- 401(k) with robust company match.**
- Paid time off, sick time, holidays, and volunteer time.**
- Comprehensive Medical, Dental, and Vision benefits.**
Requirements:
- 1+ year of experience as a Leasing Consultant or in a customer service, sales, or contact center environment.
- Strong attention to detail and ability to accurately manage documentation and application information.
- Excellent verbal and written communication skills with the ability to interact professionally and empathetically with prospective residents.
- Intermediate computer skills with the ability to quickly learn and navigate new systems.
- Strong organizational and time management skills with the ability to effectively prioritize workload.
- Familiarity with multifamily housing applications and leasing processes is preferred.
- Experience with ResMan or other property management software is preferred.
In this role, you will
- Guide prospective residents through the application process, providing clear information regarding requirements, fees, and timelines.
- Respond to applicant questions and concerns with professionalism, empathy, and a commitment to delivering a positive experience.
- Process incoming rental applications and ensure all required documentation is received and complete.
- Verify applicant information, including income, employment, and rental history, using established processes and checklists.
- Respond to inquiries regarding application requirements, status, and anticipated timelines.
- Partner with onsite community teams to facilitate the timely review and approval of applications.
- Prepare and send leases accurately and efficiently to prospective residents.
- Ensure applications are processed in accordance with Fair Housing laws, company policies, and established procedures.
- Maintain the confidentiality and security of sensitive applicant information.
- Follow standard operating procedures to support consistency, accuracy, and compliance throughout the application process.
- Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to remain current on policies, procedures, and best practices.
Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.
*Housing discounts are subject to availability at each community.
**Benefits offered for full-time employees.