Application & Database Support Analyst

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

About the Role

The Application & Database Support Analyst is responsible for supporting enterprise applications, SQL databases, and Windows server environments within a manufacturing organization. This role focuses on troubleshooting application and data-related issues, maintaining system reliability, supporting operational processes, and assisting with database and infrastructure administration activities.

The ideal candidate will have experience supporting SQL Server environments, enterprise applications, and Windows server operations, with strong analytical and problem-solving skills in a production support environment.

What You'll Do

Application Support

• Provide day-to-day support for enterprise applications including TCM (Workwise) and related business systems.
• Troubleshoot applications, integration, and data-related issues.
• Assist with software updates, data corrections, and operational support activities.
• Monitor application functionality and escalate complex issues as needed.
• Support users and business operations by resolving application support tickets in a timely manner.

Database Support

• Support Microsoft SQL Server environments including:
• SQL Server Management Studio (SSMS)
• SQL Server Agent Jobs
• Database permissions and monitoring

Backup and restore validation

• Create and maintain SQL scripts for:
  • Data corrections
  • Insert/update operations
  • Troubleshooting and operational support
• Assist with SQL replication monitoring and troubleshooting.
• Support SSRS, SSIS, and SQL-related maintenance activities.
• Monitor database performance and assist with issue resolution.

Server & Infrastructure Support

• Support Windows Server operations including:
  • Starting and stopping services
  • Reviewing event logs
  • Monitoring scheduled tasks and services
  • Resource monitoring and troubleshooting
• Assist with IIS management and application monitoring.
• Support remote access and RDP-related troubleshooting.
• Utilize command-line tools for troubleshooting and support activities.

File & Data Management

• Support ISAM table and file management activities.
• Utilize Synergy RMS functionality and related utilities including:
  • Fconvert
  • ISLOAD
  • Cache rebuild utilities
• Assist with key rebuilds and data integrity troubleshooting.

What We're Looking For

Technical Skills

• Experience supporting Microsoft SQL Server environments
• Working knowledge of SQL scripting and query development
• Experience with:
  • SSMS
  • SQL Server Jobs
  • Windows Server administration
  • Event log analysis
  • Command-line utilities
• Understanding of database backup and restore processes
• Strong troubleshooting and analytical skills

Preferred Qualifications

• SQL replication knowledge or experience
• Experience with SSRS and SSIS
• Automotive manufacturing IT experience
• WorkWise software experience
• Experience with Synergy RMS or ISAM file management
• Exposure to AI prompting or AI-assisted troubleshooting tools

Soft Skills

• Strong problem-solving and troubleshooting abilities
• Ability to prioritize and manage multiple support tasks
• Good written and verbal communication skills
• Ability to work independently and within a team environment
• Detail-oriented with a focus on operational reliability

Experience

• 2–5 years of experience in application support, database support, or IT systems support preferred.

Work Environment

• Manufacturing / Automotive Industry
• ERP & Enterprise Application Support
• SQL & Windows Server Environment
• Production Operations Support

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.

It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!