Application Developer II

Minimum Required Education

• Bachelor's degree in Computer Science, Information Technology or other job-related degree

Degree Equivalency

• 4 years of job-related work experience
• OR 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree

Minimum Required Work Experience

• 2 years of application development, systems testing or other job-related experience

• Responsible for 24/7 monitoring and Incident response across dozens of distributed, customer-facing applications
• Supports multiple application families including:
  • Web
  • Desktop
  • Workflow
  • Document management
  • Telephony
• Works closely with:
  • Application development teams
  • Infrastructure teams
  • Vendor partners
• Role provides:
  • Broad technical exposure
  • Strong peer collaboration
  • Focus on continuous improvement
  • Alert-noise reduction
  • Clear operational ownership of critical systems supporting the business

Required Technologies

• Windows Server
• zLinux/Linux
• OpenShift

Day To Day

• Monitoring and responding to Alerts and Incidents in ServiceNow
• Coordinating resolution efforts across:
  • Application teams
  • Infrastructure teams
  • Vendor teams
• Working with monitoring systems
• Reviewing logs to:
  • Validate root cause
  • Confirm recovery
  • Document findings
• Supporting live production systems
• Participating in Incident bridges
• Updating Incidents with clear technical detail
• Identifying recurring patterns for:
  • Long-term fixes
  • Alert-noise reduction

Not Looking For

• Not centered on full-time application development
• Not focused on continuous feature delivery
• Not isolated project work
• Better suited for developers comfortable:
  • Working in live production environments
  • Troubleshooting complex issues
  • Applying technical knowledge toward operational support
  • Supporting system stability
  • Handling Incident resolution across multiple systems

Soft Skills

• Excellent verbal and written communication skills
• Patience when dealing with frustrated users
• Professionalism under pressure
• Critical thinking
• Ability to break down complex issues
• Ability to handle shifting priorities
• Meeting SLAs (service level agreements)
• Sharing knowledge and helping coworkers
• Coordinating during outages or major incidents
• Accurately documenting incidents
• Following through until resolution