Application Development & Support Analyst

Brief Job Description:

Works with internal resources and collaborates with other functional teams to implement new products in C1, this includes product logic, attributes & inputs needed to create accurate configurations, quotes and all relevant information related to the product, perform constant maintenance on the product, including cost & price data provided by the Global Offering manager. This position requires strong collaboration across the Busbar LOB, including Americas, EMEA and APAC regions, where the busbar product lines need C1 implementation. This will require an understanding of the local product requirements, offering and attributes (cost, price, currency, etc.)

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• The Business Analyst will be based in Ras Al Khaimah and will work with internal resources and collaborates with other functional teams to implement new products in C1, this includes product logic, attributes & inputs needed to create accurate configurations, quotes and all relevant information related to the product, perform constant maintenance on the product, including cost & price data provided by the Global Offering manager.
• This position requires strong collaboration across the Busbar LOB, including Americas, EMEA and APAC regions, where the busbar product lines need C1 implementation. This will require an understanding of the local product requirements, offering and attributes (cost, price, currency, etc.)
• Updates & reporting on requisitions and ongoing status of recruitments, for the purpose of having accurate information to be used in various analyses across the business.
• Administers various human resources plans and procedures for all company personnel. Assists in the development of personnel policies and procedures.
• Conducts New Employee orientations.
• Maintains and updates HR documents including job descriptions and organizational charts.
• Recommends new approaches, policies, and procedures to effect continual improvement in efficiency of the department and customer satisfaction.
• Participates in various Division-level HR projects.
• Maintains compliance with legal regulations.
• Implement new product lines into C1 according to offering manager/engineer specifications.
• Maintain all the information up to date for all configurations, including and not limited to cost & Price data.
• Create all the necessary outputs related to the product, including quotes, tech submittals, BOM, Drawings.
• Provide user training and troubleshooting support to C1 users.
• Coordinate and support Go Live events for new products in C1.
• Product Maintenance in C1 that may include new versions, improvements, or data updates.
• Write operational documentation as well as research, design, write, and test plans.

Qualifications:

Required/ Minimum Qualifications:

• Bachelor's Degree Preferred
• 5+ Years of experience maintaining ERP Systems
• Experience with HTML, JavaScript, ERP, CPQ, and CRM systems. C1 Preferred.
• Strong working knowledge of Microsoft Office including MS Access, Excel, Outlook, Word

Time Travel Needed:

• None

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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