Application Engineer

APPLICATION ENGINEER

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This position is full-time located in Danbury, CT

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FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, New Jersey, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

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FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

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BENEFITS OVERVIEW

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FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

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• Competitive Weekly Pay
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• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
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• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
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• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
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• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
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• Generous Referral Bonus of $2,500 per referral
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• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
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POSITION OVERVIEW

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This is an entry level position with no applicable work experience. All initial work will be closely supervised and supported by other team members to facilitate training and quality assurance. The position will support the external sales team while learning about the HVAC industry and building automation systems. This is an “inside sales & applications support” position where inbound phone calls and e-mails from the external sales team, building owners, consulting engineers and contractors are responded to in a cordial and technically sound manner. In addition, the Application Engineer will initiate calls to customers to ask about technical issues with respect to orders, request for quotation, and specifications. The ability to write well is important for this position, as is the ability to multi-task in a fast-paced work environment. This position requires a very service-oriented person, who enjoys helping clients and engineers solve their technical HVAC challenges.

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JOB RESPONSIBILITIES

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• Works cooperatively and constructively with our external sales team, project manager and service group to meet annual sales goals and to ensure customer satisfaction.
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• Develops and maintains strong technical and applications expertise with all of Accuspec represented products.
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• Prepares quotations and responds to technical inquiries in a timely manner in response to customer requests. Supports our external sales team in these efforts as well
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• Able to read and comprehend an engineering specification/drawing and suggest the appropriate Accuspec products to quote and submit, including pointing out exceptions to the specification.
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• Supports the preparation of submittal packages and special wiring & installation diagrams for customers as required.
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• Provides technical support and assistance to our Project Management and Service group; especially on large or complex projects.
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• Provides direct support for high profile projects and technical service issues as required.
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• Occasionally attends trade shows in a supporting role, along with a senior associate.
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• Assists service department with technical troubleshooting and product returns as required.
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• Provides project plans and specification reviews to estimate projects, prepare estimates and proposals in support of the external sales team.
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• Participates in training seminars.
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• Travel required to job sites occasionally in the Northeast
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QUALIFICATIONS

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• Bachelor’s degree in engineering discipline is preferred; a 2-year technical degree and 2+ years of related experience will be considered
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• Knowledge of the HVAC building automation industry is a plus
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• Strong computer skills required
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BEHAVIORAL PROFILE

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Language Skills

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Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

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Mathematical Skills

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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

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Reasoning Ability

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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

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Environmental Requirements

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Will be required to work in a field environment, multiple customer sites daily.

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Physical Demands

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While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

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