Application Engineer

• Open, maintain and close change records in the ServiceNow tool and ensure the content is complete, accurate and timely. Ensure the Change Record and all documentations meet acceptance criteria for the NBC-CMO and Parks Technology CAB.
• Attends Change and Release meetings including delivery stand ups and CAB meetings.
• Provide support for release and deployment management tools and processes.
• Monitor the forward schedule of Change on a regular basis. Identify and evaluate potential impacts of both upcoming, in-progress or rescheduled Changes across Parks Technology. Reach out to Stakeholders and take appropriate steps to mitigate potential risk.
• Evaluate release risks and impact and assess overall release readiness in order to mitigate negative effects on the production environment during and after deployment. This includes review of the release repositories throughout the CI/CD pipeline, regression test results and security scans.

• Manage Releases with a culture of communication, planning, and continual improvement. Lead post-deployment reviews that solicit open feedback and suggestions, specific to that Release, that will ensure the readiness and effective deployment of subsequent releases. Incorporate these findings and recommendations into the overall Release process
• Collaborate in both a team environment and independently with the CMO and IT delivery teams on the improvement, execution and measurement of the release management process. Provide tactical and strategic recommendations based on ITSM key performance indicators.

• Foster continuous improvements and evolve Release best practices as the organization evolves. Conduct service improvement initiatives through proactive monitoring and improvement actions Analyze and evaluate internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes
• Implement high quality, scalable and extendable metrics and KPIs to evaluate release readiness and identify critical issues impacting operations. Identify and assess trends and key drivers of release risk and quality for the IT Deliver Teams. Recommend corrective action.
• 25%
• Develop Self by keeping current with Technology, Service Management and Industry trends. Coach and mentor more junior team members and provide Leadership with input on their development and progression.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.
• 5+ years of professional work experience preferably in IT Service Management, Development or Support
• 5+ years of formal Change and Release Management hands-on experience
• Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
• Excellent communication skills
• Excellent organization skills
• Experience with reading and understanding technical requirements and documentation
• Proven ability to assimilate complex technical concepts
• Demonstrated strong critical thinking skills
• Strong attention to detail
• Experience working in an Agile structured environment
• Working experience with projects deployed using the CAB process
• Solid understanding of Software, Engineering and Project Lifecycles
• Solid understanding of DevOps and CI/CD pipelines

• Bachelor's degree in Computer Science, MIS, Business, Engineering or equivalent experience required.

• ITIL Certified – Foundations

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

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