Application Lead

trak group

West Chester, OH

JOB DETAILS
SKILLS
Business Processes, Communication Skills, Corrective Action, Customer Relations, Documentation, Identify Issues, Operational Support, People Management, Problem Solving Skills, Product Management, Relationship Management, Root Cause Analysis, Sales Management, Software Administration, Testing, Usability Engineering, Validation Testing
LOCATION
West Chester, OH
POSTED
30+ days ago

Application Lead

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in West Chester, Ohio that’s expanding its Shared Services team. 

Role Description:
The Application Lead is responsible for serving as the primary functional and technical expert for one or more business-critical applications within the organization's technology portfolio. Reporting to the Product Portfolio Director, this role partners closely with Product Managers, IT teams, and business stakeholders to ensure applications are stable, well-understood, and effectively supported.

The Application Lead focuses on day-to-day application ownership from a support, configuration, and usability standpoint—acting as the primary point of contact for stakeholder questions, issue triage, and application-specific guidance—while supporting ongoing enhancements led by Product Management.

Key Responsibilities:
•Application Ownership & Expertise: Serve as the subject-matter expert for assigned applications, deeply understanding functionality, configuration, integrations, and business usage.
•Stakeholder Support & Relationship Management: Act as the primary point of contact for business users, providing guidance, troubleshooting support, and clear communication.
•Operational Support & Issue Management: Coordinate application issue triage, root cause analysis, and resolution in partnership with IT Operations, vendors, and Product Managers.
•Change & Enhancement Support: Support application changes, releases, and enhancements by validating configurations, coordinating testing, and preparing stakeholders.
•Documentation & Knowledge Enablement: Maintain application documentation, usage guidance, and support artifacts to improve self-service and reduce friction.

Tasks & Duties:
Application Expertise & Ownership
•Develop and maintain deep knowledge of assigned applications, including configuration, workflows, and integrations.
•Understand how applications support business processes and outcomes.
•Stay current on application capabilities, limitations, and vendor roadmaps.

Stakeholder Support & Communication
•Serve as the first point of contact for application-related questions and issues.
•Translate business needs into clear application-level context for Product and IT teams.
•Communicate known issues, workarounds, and upcoming changes to users.

Issue Management & Coordination
•Triage application issues and coordinate resolution across IT Ops, vendors, and Product teams.
•Track issues through resolution and ensure appropriate follow-up and documentation.
•Identify recurring issues and recommend corrective actions.

Change & Release Support
•Support testing and validation of application updates and enhancements.
•Assist with release readiness by ensuring stakeholders understand changes and impacts.
•Partner with Product Managers on rollout planning and support.

Documentation & Continuous Improvement
•Maintain application documentation, FAQs, and support guides.
•Identify opportunities to improve usability, adoption, and support efficiency.
•Provide feedback to Product Managers on enhancement opportunities and user pain points.



If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

t

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1972
WEBSITE
http://www.trakcincy.com/