Application Management Services (AMS) Lead

Role: Application Management Services (AMS) Lead
Location: Fountain Valley, CA
Experience Required: 5 10 Years
Employment Type: Full-Time
Domain Advantage: Connected Cars / In Vehicle Telematics

About the Role
We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end to end operational excellence for mission critical applications. This role requires strong technical depth in observability, hands on monitoring, and real-time issue handling in fast-paced environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities
Lead end-to-end Application Monitoring & Observability
Own incident lifecycle: detection triage communication resolution
Manage high-severity outages and drive RCA creation & preventive actions
Develop and maintain dashboards, alerts, and metrics for proactive monitoring
Coordinate with cross-functional engineering & product teams for system stability
Ensure SLA compliance and continuous improvement in AMS processes
Support on-call operations using escalation and notification systems

Required Skills
1. Monitoring & Observability Tools
" Dynatrace
" ELK / Kibana
" Grafana
" OpenSearch
1. ITSM & Collaboration Tools
" JIRA
" Confluence
" Status Page
1. Incident & On-Call Handling
" xMatters

Preferred Experience
P Strong background in Monitoring, Issue Triage & Outage Handling
P Hands-on experience building dashboards, alerting rules, metrics pipelines
P Experience operating in Connected Cars / Telematics domain (added advantage)
P Proven expertise in creating RCAs and conducting post incident reviews

What We're Looking For
5 10 years of total experience in AMS, Production Support, or Application Operations
Ability to lead incident war rooms and communicate with stakeholders
Strong analytical, problem-solving, and decision-making mindset
Comfortable working in a dynamic, high-availability environment