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Application Operations Analyst

Axelon Services Corporation

Oakland, CA

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Science, Customer Support/Service, Data Collection, Database Backup, Debugging Skills, Documentation, Identify Issues, Linux Operating System, Metrics, Operational Audit, Operational Support, Oracle Database, Presentation/Verbal Skills, Problem Solving Skills, Progress Reports, Quality Control, SQL (Structured Query Language), Service Level Agreement (SLA), Software Administration, System Operations, Systems Maintenance, Team Player, Test Scripts, Time Management, Writing Skills
LOCATION
Oakland, CA
POSTED
6 days ago


Summary:

  • Location: Oakland, CA
  • Duration: 12 Months


Responsibilities:

  • Analyze existing SmartMeter application interfaces and tools, prepare logical models and procedures, create SQL code and scheduling scripts, and test/debug the application interfaces and tools.
  • Diagnose, isolate, and correct data and performance faults in the systems involved.
  • Prepare and obtain approval of system and development documentation.
  • Execute planned and ad-hoc corrective maintenance to sustain continuous system operations.
  • Analyze, evaluate, debug, and diagnose bugs, incidents, and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
  • Identify and correct any discrepancies in the data collected, reported, and processed in the SmartMeter systems.
  • Interact with users, business stakeholders, and team members, typically discussing and reporting progress of requests and individual incidents.
  • Execute quality control tasks as directed.
  • Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed with the Meter to Cash Customer Care organization metrics and service level agreements.
  • Provide backup support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data.
  • Develop conversion and implementation plans.
  • Assist in the definition, development, and documentation of SmartMeter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
  • Propose enhancements to procedures, processes, and tools based on experiences with current methods.
  • Provide timely, professional, straightforward (non-technical) communications.
  • May also interact with suppliers and contractors when warranted.


Requirements:

  • BA/BS in Computer Science, Business, or equivalent experience.
  • 5 years of experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support, and analysis experience.
  • Experience with the design and deployment of large-scale and complex infrastructure-application systems.


Preferred Skills:

  • Familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups, and Oracle databases.
  • Excellent written and verbal communication skills.
  • Ability to work and communicate across multiple departments.
  • Excellent analytical, problem-solving, and technical troubleshooting skills.
  • Ability to work independently and as part of a team.

About the Company

A

Axelon Services Corporation

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