Application Operations Facilitator - 998775

Department Summary:

We welcome a dynamic and organized individual to join our Admission team at Drake University! The Office of Admission reviews approximately 10,000 undergraduate applications to the Drake annually.

Job Summary:

The Applications Operations Facilitator is responsible for managing the application flow for domestic and international applicants. Responsibilities include document review and assessment, incoming and outgoing communication with applicants, their families, secondary school personnel as well as members of the admission team and campus community, and data coordination. An excellent attention to detail and a strong customer service mindset are skills vital to being successful in this role.

Minimum Qualifications:

High school diploma

Microsoft Excel, Word, Outlook

Preferred Qualifications:

Prior work in a higher or secondary education office setting

Prior database experience

Prior customer service experience

Job Duties:

• 25% - Evaluate high school and college transcripts. Convert non-standard GPAs. Combine GPAs to formulate an overall transfer GPA when applicable. Make decisions regarding transfer of credits. - (Essential)
• 20% - Maintain application file status by checking documents and incoming materials for accuracy and completeness, and cross-referencing information by keeping the file checklist up to date. - (Essential)
• 20% - Receive and respond to external and internal phones calls, emails and other informational requests - (Essential)
• 15% - Coordinate outgoing mailings - (Essential)
• 10% - Track & maintain publication inventory levels - (Essential)
• 5% - Assist on Campus Visit Days - (Essential)
• 5% - Supervise assigned work study students - (Essential)

Salary and Benefits:

At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our Drake Benefits Guide 2026. One of our popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. Tuition Benefits