Application Operations Manager

What You’ll Do

• Lead and oversee the operational health, performance, reliability, and security of business-critical applications across the organization
• Serve as the primary escalation point for application incidents, production issues, and vendor-related system concerns
• Manage Microsoft Entra ID (Azure AD) Enterprise Applications, including SSO integrations, application access governance, app registrations, and SCIM provisioning
• Design, implement, and maintain Microsoft Intune policies for endpoint compliance, device configuration, application deployment, and security standards
• Monitor application performance using observability and monitoring tools, proactively identifying and resolving issues before they impact operations
• Build and maintain operational dashboards, runbooks, SOPs, escalation paths, and technical documentation
• Coordinate application deployments, release schedules, change management activities, and post-deployment validations
• Partner closely with IT, Security, Infrastructure, Help Desk, and business stakeholders to support operational initiatives and continuous improvement efforts
• Manage vendor relationships, track SLA performance, and drive accountability for issue resolution and service delivery
• Ensure compliance with organizational security standards, HIPAA requirements, and audit readiness related to application access and operational controls
• Analyze operational trends and metrics to improve uptime, reduce incident response times, and enhance overall application performance
• Help establish scalable operational processes and best practices as the Application Operations function continues to grow

What We’re Looking For

• 5+ years of experience in IT operations, application support, or systems engineering
• 2+ years in a lead or management capacity
• Hands-on experience with:
  • Microsoft Entra ID / Azure AD
  • SSO integrations (SAML/OIDC)
  • SCIM provisioning
  • Microsoft Intune and endpoint management
  • Application monitoring and observability tools
• Experience managing vendors and SLAs
• Strong troubleshooting, communication, and organizational skills
• Healthcare IT or HIPAA experience strongly preferred

Preferred Certifications

• Microsoft Certified: Identity and Access Administrator (SC-300)
• Microsoft Endpoint Administrator (MD-102)
• ITIL v4 Foundation

Why Join Us?

This is a unique opportunity to build a function from the ground up within a growing healthcare organization where technology directly impacts patient care and operational excellence. You’ll have the opportunity to shape processes, influence strategy, and grow alongside the organization.

Additional Information

• Remote position
• Must be comfortable working in a fast-paced, high-growth environment
• Occasional travel may be required

At WellStreet Urgent Care, we are committed to delivering exceptional patient and customer care. We value team members who bring positivity, collaboration, accountability, and a passion for service.