Our Client, an IT Services and Consultant company, is looking for an Application / Production Support Operations Engineer - Linux, AutoSys & OpenShift for their Charlotte, NC/Irving, TX/Minneapolis, MN location.
Responsibilities:
Drive adoption of core tooling and align to ITIL services
Execute incident, problem, change and release management across a wide range of applications and technologies
Drive remediation activities, run incident bridges, and provide status on active issues
Drive root cause identification and preventative actions
Effectively multi-task across a wide range of activities
Communicate effectively (both verbal and written) across multiple teams
Work with vendors and vendor products to troubleshoot issues
Identify gaps and single points of failure in current technology process or design
Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
Drive identification and development of automation for repetitive tasks
Ensure quality, security and compliance requirements are met for supported area
Execute daily maintenance tasks and proactive review of the production environment
Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester