Application Programmer

Location: Charlotte, NC

Salary Range: Competitive

Introduction

This role involves managing problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, and change/configuration management.

Required Skills & Qualifications

• 5 or more years in Java development or production support, performance testing, and/or related technical environment
• 5 or more years working in a Linux environment
• Experience with monitoring tools such as Splunk, Datadog, or New Relic
• Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
• Scripting in Bash and/or Powershell

Preferred Skills & Qualifications

• Enjoys solving problems
• Detail-oriented and organized
• Good communication skills
• Prior work experience at client or in client's industry
• Applicants must be able to work directly for Artech on W2

Day-to-Day Responsibilities

• Identify possible production failure scenarios, create incident tickets, enhancements, and/or problem tickets in a ticket tracking system, and communicate effectively with development and internal business operations teams.
• Identify vulnerabilities and opportunities for improvement, maintaining metrics to help develop analysis that will drive improvement in all areas of production services.
• Create and enhance administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.
• Take ownership of escalations, perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
• Consult with end users to determine optimal configuration of equipment and applications.
• Provide leadership, strategic/tactical direction, and planning input on all information technology and client/business area issues.
• Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints, and service requests.
• Provide the client areas with technology products and service alternatives that improve the production services environment.
• Flexibility in work hours (this is a production support role and hence need flexibility in attending production issues after hours and weekend support).

For immediate consideration please click APPLY to begin the screening process.