Analysis Skills, Bash Scripting, Business Operations, Communication Skills, Computer Programming, Consulting, Detail Oriented, Documentation, Identify Issues, Linux Operating System, Meeting Minutes, Metrics, Multitasking, Organizational Skills, Performance Testing, Problem Solving Skills, Production Support, Software Engineering, Splunk, Team Player, Windows PowerShell
Location: Charlotte, NC
Salary Range: Competitive
Introduction
Join a dynamic team responsible for managing and supporting production services. This role involves identifying potential production failures, creating incident tickets, and working closely with development and business operations teams to ensure seamless operations.
Required Skills & Qualifications
- 5 or more years in Production Support, Performance Testing, and/or related technical environment
- 5 or more years working in a Linux environment
- Experience with monitoring tools such as Splunk, Datadog, or New Relic
- Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
- Scripting skills in Bash and/or Powershell
Preferred Skills & Qualifications
Day-to-Day Responsibilities
- Identify possible production failure scenarios and create incident tickets
- Communicate effectively with development and internal business operations teams
- Maintain metrics to help develop analysis for improvement in all areas of Production Services
- Create and enhance administrative, operational, and technical policies and procedures
- Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills
- Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software
- Consult with end users to determine optimal configuration of equipment and applications
Company Benefits & Culture
- Comprehensive health benefits
- Opportunities for professional development
- Inclusive and collaborative work environment
For immediate consideration please click APPLY to begin the screening process.