Application Programmer III

Job Title:

Application Production Support

Location:

Charlotte, North Carolina

Salary Range:

Competitive and commensurate with experience

Introduction

Join our dynamic team, where you will play a crucial role in the day-to-day operations of our technology platform. You will work closely with development and internal business operations teams to ensure seamless production support and enhancement of our systems.

Required Skills & Qualifications

• 5 years of relevant IT experience in Production Support, ITIL, Release Support, Technical Implementations, or equivalent
• Excellent written and verbal communication skills in English
• Strong knowledge of Informatica/Datastage
• Strong operating system knowledge in Unix and Windows, including strong scripting skills
• Experience with Oracle, DB2, and PL/SQL query performance tuning
• Knowledge of event-driven and schedule-driven batch processes
• Experience in handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring/scheduling tools
• Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience with Splunk, Kafka, Dynatrace, and Python
• Ability to demonstrate flexibility and navigate ambiguity
• Proven ability to quickly establish credibility among technical peers

Day-to-Day Responsibilities

• Identify possible production issues and create incident tickets in the ticket tracking system
• Communicate effectively with development and internal business operations teams
• Lead end-to-end maintenance responsibility of all production services related to technology
• Engage and lead production support issues/incidents, taking ownership of escalations
• Ensure production and performance SLAs are met and escalate issues as needed
• Perform analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software
• Identify vulnerabilities and opportunities for improvement, maintaining metrics to drive improvement

Company Benefits & Culture

• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and inclusive work environment

For immediate consideration please click APPLY to begin the screening process with Alex.