Primary Skills: Implementation (Expert), Troubleshooting (Advanced), Testing (Intermediate), Documentation (Intermediate), Customer Support (Expert)
Contract Type: W2 Only
Duration: 4 Months
Location: Yonkers, NY - 10701 (Onsite)
Pay Range: $100 - $105 per hour on W2
Job Summary:
As an Application Support Analyst, you will be responsible for installing new applications and upgrading existing ones, ensuring seamless go-live support, and providing continuous user support for various modules and functionalities. You will play a critical role in analyzing business needs, creating detailed system specifications, and conducting comprehensive tests to ensure the applications meet user requirements. Your expertise will also extend to resolving challenges, enhancing system efficiency, and facilitating the effective use of applications across the organization.
Key Responsibilities:
- Install new applications, components, and execute system upgrades.
- Analyze user requirements to assist with system enhancements and improvements.
- Conduct application testing, document outcomes, and support 24x7 customer inquiries.
- Design database queries and generate reports to meet business needs.
- Serve as a liaison between the users, internal teams, and vendors for issue resolution and system modifications.
Must Have Skills:
- Proficiency in application implementation and support.
- Strong analytical and troubleshooting abilities.
- Effective communication and documentation skills.
Industry Experience:
Prior experience in a related clinical or business domain is preferred
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