Application Support Analyst: 25-06776

Primary Skills: Implementation (Expert), Troubleshooting (Advanced), Testing (Intermediate), Documentation (Intermediate), Customer Support (Expert)
Contract Type: W2 Only  
Duration: 4 Months 
Location: Yonkers, NY - 10701 (Onsite)
Pay Range: $100 - $105 per hour on W2

Job Summary:
As an Application Support Analyst, you will be responsible for installing new applications and upgrading existing ones, ensuring seamless go-live support, and providing continuous user support for various modules and functionalities. You will play a critical role in analyzing business needs, creating detailed system specifications, and conducting comprehensive tests to ensure the applications meet user requirements. Your expertise will also extend to resolving challenges, enhancing system efficiency, and facilitating the effective use of applications across the organization.

Key Responsibilities:

• Install new applications, components, and execute system upgrades.
• Analyze user requirements to assist with system enhancements and improvements.
• Conduct application testing, document outcomes, and support 24x7 customer inquiries.
• Design database queries and generate reports to meet business needs.
• Serve as a liaison between the users, internal teams, and vendors for issue resolution and system modifications.

Must Have Skills:

• Proficiency in application implementation and support.
• Strong analytical and troubleshooting abilities.
• Effective communication and documentation skills.

Industry Experience:
Prior experience in a related clinical or business domain is preferred

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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