Application Support Analyst

ABOUT THE ORGANIZATION

The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.

DESCRIPTION

The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE's expert to support current and future AMS operations.

RESPONSIBILITIES

• Responsible for data management, maintenance, and data integrity.
• Serve as NARFE's AMS subject matter expert, including proactively maintain and troubleshoot the system.
• Develop an understanding of NARFE's existing data as well as future data requirements to support business decisions.
• Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
• Responsible for communication and relationship management with outside vendors.
• Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
• Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
• Provide end-user support and training, trend analysis and reporting.