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Application Support Analyst

ConsultNet

Aurora, CO(remote)

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Application Hosting, Cloud Computing, Communication Skills, Consulting, Documentation, Enterprise Applications, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Maintenance Services, Microsoft Product Family, Microsoft Windows Azure, Performance Analysis, Performance Management, Problem Solving Skills, Root Cause Analysis, SQL (Structured Query Language), ServiceNow, Software Administration, Software Testing, Software as a Service (SaaS), Support Documentation, Trend Analysis, Windows PowerShell
LOCATION
Aurora, CO(remote)
POSTED
6 days ago

Title: Application Support Analyst
Location : Remote, US
Target Start Date : 7/27
Type: (C, CTH, D) C/CTH
Pay Rate / Salary (Ranges OK) : $35/hr

Position Summary
The Application Support Analyst provides Tier 2 and Tier 3 support for enterprise business applications. This role partners with users, technical teams, and vendors to resolve issues, improve system performance, and ensure reliable application support.
Responsibilities

  • Support and troubleshoot enterprise applications
  • Resolve incidents, service requests, and system issues
  • Perform root cause analysis and recommend improvements
  • Coordinate application updates, testing, and deployments
  • Manage user access and security permissions
  • Work with vendors to resolve technical issues
  • Create support documentation and knowledge articles
  • Monitor application performance and identify trends
Qualifications
  • 4+ years supporting enterprise applications
  • Experience with SaaS and cloud-based platforms
  • Working knowledge of SQL and Microsoft 365
  • Experience with Entra ID and ITSM platforms (ServiceNow preferred)
  • Strong troubleshooting, documentation, and communication skills
Preferred
  • Experience with PowerShell
  • ITIL Foundation certification
  • Experience supporting Azure-hosted applications

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.




About the Company

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ConsultNet

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