Application Support Analyst

Application Support AnalystLocation: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible)Employment Type: Full-TimeDepartment: Information Technology

Position SummaryThe Application Support Analyst will be responsible for providing tier 1/2 technical support, troubleshooting, and maintenance for enterprise and program-specific applications used across the organization. This role serves as a key liaison between end users, development teams, and IT infrastructure staff to ensure application availability, performance, and security in a defense contracting environment governed by strict compliance and data-handling requirements.

Key Responsibilities

Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysisMonitor application performance and system logs to proactively identify and resolve issuesManage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)Coordinate with software development, database, business analyst, and infrastructure teams to escalate and resolve complex technical issuesSupport application deployments, patches, and upgrades, including testing in staging environmentsMaintain application documentation, including SOPs, known-error databases, and user guidesEnsure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)Assist with user account provisioning, access control reviews, and audit supportParticipate in Change Advisory Board (CAB) processes for application changesSupport disaster recovery and business continuity testing for critical applicationsProvide occasional after-hours or on-call support for critical system outages

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)2-5 years of experience in application support, help desk, or IT operationsU.S. Citizenship required (per federal contract requirements); ability to pass a background checkWorking knowledge of Windows/Linux server environmentsExperience with SQL for basic data queries and troubleshootingFamiliarity with ITIL processes (incident, problem, and change management)Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholdersAbility to work independently and manage competing priorities in a fast-paced environment

Preferred Qualifications

Experience supporting applications in a DoD or federal contracting environmentExperience with any of the following ERP Applications: Oracle EBS r12, Infor Visual Manufacturing, Infor LN A&DFamiliarity with NIST 800-53/800-171Experience with ServiceNow or similar ITSM toolsScripting experience (PowerShell, Python, or Bash) for automation and troubleshootingITIL Foundation certificationSecurity+ or similar IT certification (a plus, not required)

Security & Compliance RequirementsThis position does not require an active security clearance. However, it may involve access to information subject to U.S. export control regulations (ITAR/EAR) and/or Controlled Unclassified Information (CUI), so candidates must be eligible to access such information under federal contract requirements. As a condition of employment, candidates must successfully complete a background investigation and may be subject to random drug testing per federal contract requirements. Depending on future program assignments, candidates may be asked to pursue a security clearance; willingness to do so is a plus but not required at this time.Only U.S. Citizens or Permanent Residents may apply, per federal contract and export control requirements.