Analysis Skills, Billing, Communication Skills, Computer Science, Computer Skills, Customer Relations, Customer Support/Service, Enterprise Applications, Identify Issues, Operating Systems, Oracle Applications, Oracle OCI (Oracle Call Interface), Order Management, SQL (Structured Query Language), Software Administration, Software Testing, Systems Engineering, Team Player, Technical Support, User Account Administration
The Application Support Analyst is an entry-level IT professional responsible for providing technical support, troubleshooting software issues, managing user accounts, and assisting with application testing and infrastructure maintenance. This role serves as the first point of contact for users and works closely with the team to ensure smooth operation of various enterprise applications.
Responsibilities: - Provide technical support and troubleshoot software and application-level issues.
- Manage user accounts, including creation, configuration, and maintenance of permissions.
- Assist with application testing and infrastructure maintenance tasks.
- Act as the first point of contact for internal or external users experiencing software errors.
- Collaborate with team members to collectively support technologies such as Oracle OCI Applications, Oracle Utilities Customer Care & Billing (CC&B), enQuesta CIS, and CityWorks Work Order Management System.
Required Skills & Certifications: - Basic knowledge of operating systems and SQL.
- Ability to troubleshoot application-level software issues.
- Experience or education in Computer Science, Information Systems, Engineering, Business, or related technical discipline.
- Currently in the 3rd year or a recent graduate from an accredited college or university program.
Preferred Skills & Certifications: - Familiarity with Oracle OCI Applications, Oracle Utilities CC&B, enQuesta CIS, or CityWorks Work Order Management System.
- Experience supporting enterprise-level applications and infrastructure.
- Strong communication and teamwork skills.
Special Considerations: - Must be able to act as a reliable first point of contact for users.
- Willingness to work collaboratively within a team that collectively covers multiple technologies.
Scheduling: - Typical business hours; specific shift details not provided.