Application Support Analyst I

Job Title: Application Support Analyst I
Pay: $43 45/hour
Type: Contract-to-Hire
Location: Phoenix, AZ (85028) (Hybrid: Monday Thursday on-site)

About the Organization
This organization is a leading owner and operator of retail real estate, specializing in developing, leasing, and managing high-quality shopping destinations that connect communities with premium brands and experiences.

Overview
The Application Support Analyst I (ASA I) provides Tier 1 2 technical and functional support for enterprise business applications, with a primary focus on Yardi property management systems. This role is responsible for maintaining day-to-day application operations, including troubleshooting, access management, routine configuration, and supporting system releases.
Working under moderate supervision, the ASA I collaborates with cross-functional teams including Finance, Property Operations, IT, and external vendors to ensure systems remain stable, secure, and effective.

Key Responsibilities
1. Operational Application Support (Tier 1 2)

• Provide support for enterprise applications, including property management and document platforms
• Manage service desk intake, ticket triage, prioritization, and routing
• Troubleshoot and resolve application issues; escalate complex problems as needed
• Coordinate with vendors to log and track system issues through resolution
• Administer user access and permissions in accordance with established standards
• Conduct access reviews and support audit processes
• Execute data corrections with proper validation and documentation
• Maintain knowledge base articles, runbooks, and operational documentation

2. Business Cycle Support

• Assist with key business processes such as budgeting cycles, data validation, and reporting workflows

3. Configuration & Maintenance

• Perform minor configuration updates and workflow adjustments
• Maintain role templates and support segregation-of-duties compliance
• Ensure data accuracy across systems
• Coordinate with internal teams and vendors on larger system updates

4. Testing & Release Management

• Execute regression and smoke testing for system updates and releases
• Participate in release planning, deployment coordination, and communication efforts
• Assist with change management processes and documentation

Qualifications & Expectations

• Experience: 1 3+ years supporting enterprise applications in an IT environment
• Experience with Yardi is a PLUS!
• Technical Knowledge:
  • Yard, Box, Docusign
  • Basic understanding of ERP systems and application workflows
  • Familiarity with user access controls and data integrity practices
  • Working knowledge of SQL for queries and data validation
• Compliance & Security: Understanding of cybersecurity, risk management, and data privacy principles
• Documentation: Ability to create and follow clear technical documentation
• Vendor Coordination: Experience working with external vendors for issue resolution

Please submit your resume in Word or PDF format to be considered.