Application Support Analyst

Madison-Davis

New York, NY

Apply

JOB DETAILS

SALARY

$45

SKILLS

Acceptance Testing, Analysis Skills, Best Practices, Business Operations, Business Solutions, Business Support, Communication Skills, Continuous Improvement, Enterprise Applications, Financial Services, Functional Testing, Global Financial Markets, Help Desk, Identify Issues, Incident Management, Multitasking, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Performance Analysis, Problem Solving Skills, Process Improvement, Production Support, Resolve Customer Issues, Risk, Risk Management, Software Administration, Software Testing, Systems Maintenance, Technical Operations, Technology Analysis, Testing, Trading Platforms, User Documentation, User Interface/Experience (UI/UX)

LOCATION

New York, NY

POSTED

5 days ago

A global financial services organization is seeking a Front Office Technology Analyst to support business-critical applications used across trading, execution, risk management, and operational workflows.

This role combines application support, business engagement, incident management, testing, and user enablement. The successful candidate will work closely with business users, operations teams, and technology partners to ensure critical applications remain stable, reliable, and aligned with evolving business needs.

The position is ideal for someone who enjoys solving complex problems, working directly with end users, and supporting highly visible business applications in a fast-paced environment.

What You'll Do:

Provide functional and application support for business-critical trading and operational platforms.
Investigate and resolve user issues, incidents, and production support requests.
Partner directly with business users to understand workflows, challenges, and enhancement opportunities.
Coordinate with technology teams to support application improvements and issue resolution.
Test new functionality, enhancements, and system updates prior to deployment.
Monitor application performance and proactively identify operational issues.
Develop user documentation, training materials, and support resources.
Facilitate communication between business stakeholders and technology teams.
Track support activity, incidents, enhancements, and project status updates.
Contribute to ongoing process improvement and operational excellence initiatives.

QUALIFICATIONS

Experience supporting enterprise applications in a business-facing environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience working with production support, incident management, or application support processes.
Ability to communicate effectively with both technical and non-technical stakeholders.
Experience participating in software testing, user acceptance testing, or release activities.
Strong organizational skills and ability to manage multiple priorities.
Understanding of business workflows and operational processes.
Ability to work effectively in a fast-paced environment.

PREFERRED EXPERIENCE

Experience supporting transaction-oriented or business-critical platforms.
Exposure to risk, reporting, operational, or workflow applications.
Familiarity with enterprise software deployment and release processes.
Experience working within financial services or other highly regulated environments.
Knowledge of monitoring, incident management, and operational support best practices.

What Success Looks Like:

Reliable support for critical business applications.
Strong relationships with business users and stakeholders.
Effective incident management and issue resolution.
Successful delivery and testing of application enhancements.
Continuous improvement of support processes and user experience.

About the Company

Madison-Davis

Resume Resources

Free Resume Templates Free Resume Builder