Analysis Skills, Business Analysis, Business Processes, Business Solutions, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Legal, Legal Support Skills, Multi-User Systems, Operational Improvement, Problem Solving Skills, Process Improvement, Professional Services, Project/Program Management, Software Administration, Software Engineering, Software Upgrades, Systems Reliability, Technical Operations, Technical Support
Role Summary<\/b><\/span>
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We are seeking a client -facing Application Support Engineer<\/b> to support and stabilize business applications within professional services and law firm environments.
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This role combines hands -on technical support<\/b>, ticket ownership<\/b>, and operational coordination<\/b>. While not a traditional Business Analyst or Project Manager role, the position requires a problem -solving mindset<\/b>, strong business understanding, and ownership of day -to -day application operations.
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The ideal candidate thrives in a fast -paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.
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Key Responsibilities<\/b><\/span>
<\/h2>- Manage day -to -day application and technical support operations<\/b>
<\/li> - Resolve support tickets across multiple client environments
<\/li> - Troubleshoot Windows systems, applications, and user issues<\/b>
<\/li> - Act as the primary point of contact for client support requests
<\/li> - Reduce dependency on senior engineers through independent issue resolution
<\/li> - Coordinate with internal teams, vendors, and stakeholders for incident resolution
<\/li> - Support application implementations, upgrades, and operational improvements
<\/li> - Document solutions, workflows, and recurring issues
<\/li> - Maintain high customer satisfaction through professional client interaction
<\/li> - Identify opportunities to improve processes and operational stability
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Requirements<\/h3>
Required Qualifications<\/b><\/span>
<\/h2>- 5 -6 years of hands -on Application Support / Technical Support<\/b> experience
<\/li> - Strong troubleshooting skills in Windows environments<\/b>
<\/li> - Experience handling ticket queues and managing issues end -to -end
<\/li> - Excellent client communication and customer service skills
<\/li> - Ability to work independently and remain calm under pressure
<\/li> - Strong analytical thinking and structured problem -solving approach
<\/li> - Experience supporting multiple users or client environments
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Preferred Experience<\/b><\/span>
<\/h2>- MSP (Managed Service Provider) background
<\/li> - Exposure to FileMaker<\/b> environments
<\/li> - Audio -Visual (AV) setup or configuration experience
<\/li> - Professional services or law firm support experience
<\/li> - Experience coordinating implementations or system rollouts
<\/li> - Familiarity with operational workflows and business processes
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Benchmark IT Solutions India